Hotel Mount Kailash Resort started its operation in 2009 in the heart of Pokhara, with 51 beautiful rooms meeting with all the modern amenities, two dining spaces along with terrace dining experience, a beautiful garden and a spa. Mount Kailash Resort further provide extensive conference and banquet an ideal venue for large event and meeting. We are looking for the below candidates to join our team.

Operation Manager

Views: 885 | This job is expired 1 year, 3 months ago

Basic Job Information

Job Category	:	General Mgmt. / Administration / Operations
Job Level	:	Senior Level
No. of Vacancy/s	:	[ 1 ]
Employment Type	:	Full Time
Job Location	:	Pokhara, Nepal
Offered Salary	:	Negotiable
Apply Before(Deadline)	:	Feb. 04, 2023 23:55 (1 year, 3 months ago)

Job Specification

Education Level	:	Under Graduate (Bachelor)
Experience Required	:	More than or equal to 5 years
Professional Skill Required	:	Interpersonal Skills Communication Hotel Management MS Office Suite

Other Specification

Required Knowledge, Skills and Abilities

Excellent hotel management skills
Working with colleagues to share skills, knowledge, resources and networks
Highly focused, have excellent communication skills, be motivated and professional in appearance and presentation
Strong knowledge and ability to work with Microsoft word, Excel and Outlook
Fluent in English speaking and writing

Education and Experience

Should have Bachelor’s Degree in Hospitality Management
Minimum 5 years work experience in a 3 to 5 Star Hotel as an Operation Manager or Asst. Operation Manager

Job Description

Fully responsible for all aspects of all departments
Support and work with all Head of Departments in all aspects of running this hotel
Ensure the premises are in operative condition as per category of the unit to receive & serve the guests
Conduct regular operations team meeting with all the HOD daily / weekly to discuss routine operational matters, sales targets, GSTS feedback / RSTS feedbacks and action taken for service recovery, and also any staff issues. Minutes of the meeting to be sent to the top management
Ensure SOP implementation in all departments and check the same during routine operational checks Consultant /GRM guidance to be taken wherever required
Monitor the purchase / indent / requisitions of each department, the accounts receivable (collection from debtors) and the accounts payable (payable to the vendors / suppliers etc)
Randomly inspecting the stores (F & B / Kitchen) to check the stock in hand (quality, par stock levels, expiry etc) with the F & B Manager & Chef
Dealing with Suppliers / Vendors for quality products involving Purchase Manager and providing performance assessment of vendors every quarter of Purchase
Inspecting all departments for SOP implementation
Inspecting all department with their respective Manager's for cleanliness, ambience, service readiness, staff grooming & hospitality culture
Monitor the co-ordination between all departments for smooth & efficient operations
Assessing and reviewing customer satisfaction and service recovery process
Meet all dept. heads to review & train the staff to upkeep the human capital
Identifying staff learning needs and assisting with development
Providing timely and constructive feedback to all direct reports as and when required either formally or informally
Conduct weekly / Daily meeting with marketing people for inquiry & follow up & conversion to grow up the business
Monitor and maintain operation & overhead cost in order to maintain maximum revenue to the organization
Be on available on call 24 hours a day to resolve any urgent problems on emergencies
Responsible for the overall management of the operation of the hotel
Any other duties assigned by top management