We are one of the oldest hospitality company in Pokhara. We currently own and manage hotels, restaurants, rental properties and a supermarket. Our company employs around 100 staff. It is a growing company with lots of opportunity for job growth.

Operation Manager

Views: 887 | This job is expired 2 years, 2 months ago

Basic Job Information

Job Category	:	General Mgmt. / Administration / Operations
Job Level	:	Mid Level
No. of Vacancy/s	:	[ 1 ]
Employment Type	:	Full Time
Job Location	:	Pokhara, Nepal
Offered Salary	:	Negotiable
Apply Before(Deadline)	:	Mar. 06, 2022 23:55 (2 years, 2 months ago)

Job Specification

Education Level	:	Under Graduate (Bachelor)
Experience Required	:	More than or equal to 3 years
Professional Skill Required	:	Communication Organizational Time Management Interpersonal Skills

Other Specification

PREREQUISITES:

The ideal candidate is a self motivated and responsible hotel professional with great management skills and updated industry knowledge. Available to work when needed, including weekends, holidays, and nights.

EDUCATION:

BHM or higher degree from a reputed University. Excellent English Language skills both Verbal and Written. Excellent computer system skills.

EXPERIENCE:

At least 3 years of experience as a Resident Manager/Hotel Manager or in a similar position.

Job Description

Oversee and monitor the daily operations.
Hold regular briefings and meetings with all head of departments.
Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards. Put efforts to develop SOP’s and Policies where lacking.
Regularly monitor the new expansion projects of the resort. Communicate with the Engineers, Architects and the Contractor.
Lead all key property issues including capital projects, customer service and refurbishment.
Handling complaints, and oversee the service recovery procedures.
Responsible for the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget.
Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
Ensure all decisions are made in the best interest of the hotels and management.
Deliver hotel budget goals and set other short and long term strategic goals for the property.
Developing improvement actions, carry out costs savings.
Closely monitor the hotels business reports on a daily basis and take decisions accordingly.
Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, on target and accurate.
Maximizing room yield and hotels / resort revenue through innovative sales practices and yield management programs.
Draw up plans and budget (revenues, costs, etc.) for the owners.
Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipment's and services.
Coordination with HOD's for the execution of all activities and functions.
Overseeing and managing all departments and working closely with department heads on a daily basis.
Be accountable for responsibilities of department heads and take ownership of all guest complaints.
Provide effective leadership to hotel team members.
Lead in all aspects of business planning.
Corporate client handling and take part in new client acquisition along with the sales team whenever required.
Assisting in residential sales as and when required and development with strong sales prospects.
Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal requirements.