Sajilo Sewa

E-Commerce/ E-Business

Operation Incharge

Views: 166|Published on: Apr 21, 2026|

General Mgmt. / Administration / Operations

Mid Level

Full Time

Vacancy: 1

Satdobato, Lalitpur|

Experience: More than 2 years|

NRs. 35,000 - 45,000 Monthly

Job Description

Roles and responsibilities of this job

We are seeking a driven, people-oriented Operations Executive to join our growing Operations & Customer Experience team. This is a mid-level leadership role ideal for a professional who thrives in fast-paced environments, excels in team management, and is passionate about process improvement and customer satisfaction.

The selected candidate will oversee a team of CSRs, manage daily operational workflows, handle escalations, and actively contribute to business growth through upselling and new partner acquisition.

Department: Operations & Customer Experience
Reporting To: On-Call Division Head
Direct Reports: 4–5 Customer Service Representatives (CSRs)

Key Responsibilities

1. System & Process Implementation

Lead implementation of operational SOPs and KPI tracking systems
Document workflows and ensure strict adherence to quality standards
Drive continuous process improvement initiatives within the team

2. Team Management

Lead, mentor, and manage performance of 4–5 CSRs
Conduct weekly one-on-one performance reviews
Manage shift allocation and ensure smooth daily operations
Maintain team morale and act as a stabilizing presence during high-pressure situations

3. Analytics & Reporting

Maintain and manage operational dashboards (Google Sheets or similar tools)
Leverage AI tools for productivity, analysis, and reporting insights
Prepare weekly performance reports for leadership
Provide strategic input to marketing and operations teams

4. Problem Resolution

Act as escalation point for complex customer, vendor, and CSR issues
Identify root causes and implement long-term corrective solutions
Maintain grievance tracking and resolution logs

5. Upsell & Prospecting

Identify revenue growth opportunities within existing customer accounts
Actively prospect new vendors and merchant partners
Achieve monthly upselling targets
Collaborate with marketing to strengthen lead generation and pipeline strategy

Job Specification

Required qualifications for this job

Required Education Level:Under Graduate (Bachelor)

Required Experience:More than 2 years

Other Specification

Education

BBA / BBS Graduate OR Engineering Degree (Civil, Industrial, Electrical, or Mechanical)
Additional certifications in Operations, Supply Chain, or Business Management

Experience

2–3 years in operations, customer service, or business operations roles
Experience in fast-growing startups or scale-up companies

Industry Background

E-commerce (Daraz, Pathao, Foodmandu), Marketplace, Logistics, IT Services (F1Soft, WorldLink), or Trading companies
Direct exposure to on-demand or delivery-based business models

Team Management

Minimum 1 year managing a team of 3+ direct reports
Experience managing remote or hybrid teams

Functional Experience

Exposure to vendor management, customer grievance resolution, or B2B sales/upselling
Hands-on KPI tracking and SOP documentation experience

Skills Required

Required skills for this job

Problem Solving

Analytical

Team Management

Reporting

Operation Management

Salary

Offered financial and non-financial compensation for this job

Offered Salary:NRs. 35,000 - 45,000 Monthly

Applying Procedure

Click on Login to Apply and apply to this job via your jobseeker profile with easy apply process.

Note: You need to have merojob registered jobseeker profile to apply via your profile.

Apply Before: May 06, 2026

About the organization

Sajilo Sewa

E-Commerce/ E-Business

Nayabato, Lalitpur

Sajilo Marmat Sewa (SMS), established in June 2017, is one of the pioneer tech-based service companies of Nepal based in Kathmandu valley that provides handyman services. The operation model is based on the concept of a shared economy where skilled professionals use SMS as a platform to get more jobs. Registered professionals have to follow a set of well-established service delivery process and pricing framework that ensures quality and responsive service for customers. With 28 Full time employees and 70+ freelancer professionals working for SMS, the company aims to be the biggest service marketplace in Nepal.

Why Create a Profile?

Get Personalized Job Recommendations
Apply Faster with Saved Details
Showcase Your Skills to Top Employers

Stand out and boost your chances of getting hired!

Similar JobsPowered by Merojob AI

Sajilo Sewa

Operation Incharge

Views: 166|Published on: Apr 21, 2026|

About the organization

Sajilo Sewa

Why Create a Profile?

Similar JobsPowered by Merojob AI

MIS Officer

Executive Assistant

Administrator

Sales Assistant

FOR JOBSEEKER

FOR EMPLOYER

ABOUT US

CONTACT US

Sajilo Sewa

Operation Incharge

Views: 166|Published on: Apr 21, 2026|

About the organization

Sajilo Sewa

Sajilo Sewa

Operation Incharge

Views: 166|Published on: Apr 21, 2026|Save Job

About the organization

Sajilo Sewa

Why Create a Profile?

Similar JobsPowered by Merojob AI

MIS Officer

Executive Assistant

Administrator

Sales Assistant

Customer Service Representativ...

FOR JOBSEEKER

FOR EMPLOYER

ABOUT US

CONTACT US

Sajilo Sewa

Operation Incharge

Views: 166|Published on: Apr 21, 2026|Save Job

About the organization

Sajilo Sewa

Views: 166|Published on: Apr 21, 2026|

Views: 166|Published on: Apr 21, 2026|