National Path Labs and Research Center

Hospital / Clinic / Diagnostic Centre

Branch Manager

Views: 714|Published on: Aug 07, 2026|

General Mgmt. / Administration / Operations

+1 more

Senior Level

Full Time

Vacancy: 4

Biratnagar|

Experience: More than 5 years|

Not Disclosed

Job Description

Roles and responsibilities of this job

We are looking for a dynamic, results-driven, and experienced Branch Manager to oversee the daily operations of our branch. The ideal candidate will be responsible for driving business growth, managing branch staff, ensuring excellent customer service, and maintaining operational efficiency and compliance.

Key Responsibilities:

1. Branch Operations Management:

Oversee the daily operations of the pathology lab branch, ensuring smooth and efficient functioning.
Ensure compliance with standard operating procedures (SOPs), quality standards, and regulatory requirements.
Monitor turnaround times for test results and ensure timely delivery of reports to customers.
Manage inventory of medical supplies, reagents, and equipment to ensure uninterrupted operations.
Resolve operational issues and customer complaints promptly and effectively.

2. Branch Performance Monitoring:

Track and analyze key performance indicators (KPIs) such as revenue, profitability, test volumes, and customer satisfaction.
Prepare and present regular reports on branch performance to senior management.
Implement corrective actions to address any deviations from performance targets.
Ensure adherence to budgets and cost-control measures.

3. Sales and Marketing:

Develop and execute sales strategies to achieve revenue and growth targets.
Identify new business opportunities and build relationships with doctors, hospitals, clinics, and corporate clients.
Conduct market research to understand customer needs and competitor activities.
Plan and implement marketing campaigns to promote the lab's services and increase brand awareness.
Train and motivate the sales team to achieve their targets.

4. Collection Center Overview:

Supervise the operations of collection centers.
Ensure collection centers adhere to quality standards, SOPs, and turnaround times.
Monitor the performance of collection centers and provide support to improve efficiency.
Conduct regular audits and inspections of collection centers to ensure compliance.
Branch and Collection Center Expansion:
Identify potential locations for new collection centers and branches based on market
analysis.
Lead the setup and launch of new collection centers and branches, including hiring staff, procuring equipment, and ensuring regulatory compliance.
Develop and implement strategies to drive growth in new and existing locations.
Collaborate with the marketing team to promote new centers and attract customers.

6. Team Management:

Recruit, train, and supervise branch staff, including lab technicians, phlebotomists, and administrative personnel.
Foster a positive work environment and promote teamwork and collaboration.
Conduct performance evaluations and provide feedback to team members.
Address employee grievances and ensure compliance with HR policies.

7. Customer Service:

Ensure a high level of customer satisfaction by delivering quality services and addressing customer concerns promptly.
Build and maintain strong relationships with key customers and stakeholders.
Implement customer feedback mechanisms to continuously improve service quality.

8. Compliance and Safety:

Ensure compliance with all local, state, and federal regulations, including biohazard safety and waste disposal guidelines.
Maintain proper documentation and records as required by regulatory authorities.
Conduct regular training sessions for staff on safety protocols

Job Specification

Required qualifications for this job

Required Education Level:Graduate (Masters)

Required Experience:More than 5 years

Other Specification

Master's degree in Management Streams.
Minimum 5-8 years of experience in a laboratory environment, with at least 2 years in a supervisory/managerial role.
Experience in diagnostic labs, clinical labs, or research labs is highly desirable.
Familiar with ISO, NABL and other relevant accreditation standards
Knowledge of quality control (QC) and quality assurance (QA) processes.
Experience in budgeting, cost control, and revenue generation.
Leadership & Team Management
Operational Excellence and Strategic Planning & Growth

Location: Surkhet, Biratnagar, Damak and Birtamod
Salary Range: Based in qualification and experience

Skills Required

Required skills for this job

Communication

Leadership

Team Management

Operation Management

Laboratory

Salary

Offered financial and non-financial compensation for this job

Offered Salary:Not Disclosed

Applying Procedure

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Apply Before: Aug 14, 2026

About the organization

National Path Labs and Research Center

Hospital / Clinic / Diagnostic Centre

Tangal Chowk, Laxminarayan Temple, Kathmandu

Join Nepal’s Largest & Most Advanced Pathology Network National Path Lab (NPL) – Nepal’s leading and most trusted pathology laboratory – is expanding its dynamic team! As the largest and fastest-growing chain of pathology labs in the country, NPL operates 13 advanced branch laboratories and multiple collection centers, ensuring the widest diagnostic presence across Nepal. With Foreign Direct Investment (FDI) from global partners and a mission to deliver world-class diagnostic services, NPL combines international standards with deep local reach. We’re at the forefront of diagnostic innovation, setting new benchmarks in quality, accuracy, and care.

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