People Sync

BPO / Call Center / ITES

People & Culture Manager

Views: 136|Published on: Oct 01, 2026|

Human Resource /Org. Development

+1 more

Mid Level

Full Time

Vacancy: 1

Kathmandu|

Experience: More than 2 years|

Not Disclosed

Ai Job Summary

Seeking a People & Culture Manager with a Bachelor's degree and over 2 years of experience in HR and operations
Responsibilities include managing recruitment processes, overseeing office operations, and supporting international client communications
The role offers a negotiable salary and the opportunity to work in a dynamic environment with a focus on employee development

Job Description

Roles and responsibilities of this job

We are looking for an experienced and highly organized People & Culture Manager to drive our day-to-day people operations, workplace culture, facilities, and business coordination. This is a hands-on role requiring strong leadership, excellent communication, and the ability to work directly with international clients and stakeholders.

Fluency in English is mandatory, as the role involves direct communication with foreign clients. Knowledge or experience in the Australian mortgage industry will be highly preferred.

Key Responsibilities

HR & Culture

Manage the complete recruitment, onboarding, and offboarding processes.
Maintain accurate employee records, leave tracking, and confidential HR documentation.
Serve as the primary point of contact for employees regarding day-to-day HR and workplace concerns.
Escalate serious or sensitive employee matters to the COO when required.
Conduct and coordinate regular performance reviews and support employee development.
Promote a positive, professional, and supportive workplace culture.

Operations & Facilities

Oversee day-to-day office operations and ensure a smooth and efficient workplace environment.
Coordinate with vendors, cleaners, building management, and other service providers.
Manage office supplies, purchasing, and related operational requirements.
Coordinate with the IT team regarding equipment allocation, handovers, and employee transitions.
Identify opportunities to improve internal systems, workflows, and operational processes.

Business & Leadership

Manage communication and coordination with international clients and stakeholders.
Build and maintain professional relationships with global clients and business partners.
Support accounts related to the Australian mortgage industry, where applicable.
Oversee active contracts, billing cycles, and staff capacity planning.
Monitor team workload and capacity to ensure business requirements are met effectively.
Prepare accurate updates and reports for directors regarding financial matters, operational performance, staffing, and potential business risks.
Support senior leadership in day-to-day decision-making and business planning.

Job Specification

Required qualifications for this job

Required Education Level:Under Graduate (Bachelor)

Required Experience:More than 2 years

Other Specification

Bachelor’s degree in Human Resources, Business Administration, Management, or a related field.
Proven experience in HR, People & Culture, Operations, Administration, or a similar managerial role.
Excellent English communication skills, both written and verbal, are mandatory.
Strong experience in employee management, recruitment, onboarding, performance management, and HR documentation.
Strong organizational, problem-solving, and leadership skills.
Ability to manage multiple priorities and keep teams and operations moving efficiently.
Experience working with international clients or stakeholders is highly preferred.
Knowledge of the Australian mortgage industry will be a strong advantage.
Strong understanding of confidentiality, professionalism, and workplace compliance.
Proficiency in MS Office and relevant HR/operations systems.

Ideal Candidate

We are looking for a proactive, accountable, and people-focused professional who can take ownership of daily operations, communicate confidently with international clients, support employees effectively, and work closely with leadership to ensure the business runs smoothly.

Skills Required

Required skills for this job

Communication

Team Management

Recruitment

HR Database Management

MS Office Suite

Salary

Offered financial and non-financial compensation for this job

Offered Salary:Not Disclosed

Applying Procedure

Click on Login to Apply to get the email address / external link to apply.

Note: You need to be a registered jobseeker to view the applying email address / external link.

Apply Before: Nov 01, 2026

About the organization

People Sync

BPO / Call Center / ITES

Kamaladi, Kathmandu

With our headquarters strategically located in Australia and our outsourcing office based in Kathmandu, Nepal, we offer unparalleled services to businesses across various industries.