ThemeGrill

Junior/Mid WordPress Technical Support Specialist

ThemeGrill

Junior/Mid WordPress Technical Support Specialist

ThemeGrill (themegrill.com) is one of the leading WordPress Themes/Plugins webshops in the world (yes, not just of Nepal). Our themes/plugins have been loved by people all around the globe. Currently, our Products empower more than 500,000 sites and get over 5000 plus downloads on a daily basis.  

ThemeGrill is a team of the young and energetic people. Here, we not only work in a fun way but also help each other for the growth and development of an individual’s potential. So, if you are a young enthusiast desiring to take your career higher in the WordPress industry, ThemeGrill is the right place for you. 

ThemeGrill (themegrill.com) is one of the leading WordPress Themes/Plugins webshops in the world (yes, not just of Nepal). Our themes/plugins have been loved by people all around the globe. Currently, our Products empower more than 500,000 sites and get over 5000 plus downloads on a daily basis.  

ThemeGrill is a team of the young and energetic people. Here, we not only work …

Junior/Mid WordPress Technical Support Specialist

Views: 622 | This job is expired 1 year, 5 months ago

Basic Job Information

Job Category : IT & Telecommunication > Customer Support
Job Level : Mid Level
No. of Vacancy/s : [ 2 ]
Employment Type : Full Time
Job Location : Basundhara-3, Kathmandu (Hybrid Working Culture)
Offered Salary : Negotiable
Apply Before(Deadline) : Nov. 23, 2022 23:55 (1 year, 5 months ago)

Job Specification

Education Level : Under Graduate (Bachelor)
Experience Required : More than or equal to 1 year
Professional Skill Required : Quality Assurance (QA) Documentation Technical Support
Other Specification

We're looking for technically skilled WordPress support professionals with good troubleshooting and interpersonal skills. 

You love to interact with customers, solve problems, help others and directly impact the company's bottom line. You can represent products via support, documentation writing, and quality assurance. 

 
Requirements

  • Sound WordPress technical background: understanding WordPress Core, Themes & Plugins, and how they work together. 
  • Excellent command of written English and Grammar 
  • Empathic and Patient person 
  • Communication skills: Understanding issues customers experiencing  
  • Problem-solving skills 
  • Learning nature and characteristics to gain new skills and information regarding WordPress and products 
  • Ability to write and edit custom HTML & CSS 
  • Good understanding of JavaScript and PHP and how WordPress used them 
  • At least 1 year of experience in WordPress 

Job Description

  • Respond to the customers quickly to resolve their queries (general, technical, presales) via email tickets and chat 
  • Report issues, feature requests, and product improvements via Jira tickets to the developers/designers 
  • Testing and quality assurance 
  • Writing knowledgebase of new products and features and updating existing documentation as necessary 
  • Troubleshooting technical issues in our WordPress themes/plugins 
  • Ensure the user's requirements are reflected in the products 
  • Follow up with customers to ensure their queries are resolved 

Company Benefits:

  • Opportunity to work on popular WordPress products like ColorMag, Zakra, Spacious, & Flash, and be a part of new exciting projects like WPBlockArt, MagazineX 
  • Competitive Salary & Timely Salary Review 
  • We Provide Lunch, Snacks, Tea & Coffee 
  • Friendly team who are always ready to help 
  • Fun working environment 
  • 5 working days a week 
  • Bonus for dedicated team members 
  • Timely refreshments and outing programs 
  • Sports Activities: In-house Table Tennis, Badminton court, Carrom Board, Dart Board, and Chess to play and enjoy the break time. (We conduct Interoffice Tournaments time-to-time on different sports)  
  • Friendly team who loves to help, go to movies, go hiking, and play games together  

This job has expired.

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