Equipment and Hardware

• Ensure all office equipment are fully functional and operational at all times and are timely repaired and maintained
• Liaising with external vendors as advised by the corporate manager in procurement of goods/services
• Install and configure peripherals including scanners, external drives, monitors and other peripheral hardware
• Configure and deploy new workstations, laptops and peripheral equipment
• Install, troubleshoot, repair, update and maintain workstations and laptops
• Install, maintain, and troubleshoot faxes/scanners/printers/copiers as well as manage toner requests
• Advise the corporate manager on disposal of non-functional equipment
• Handle the relocation of computer equipment as a result of office or personnel changes
• Request and setup new user accounts and email accounts and disable old user accounts
• Troubleshoot, and repair user accounts and email accounts, assist in resetting passwords
• Test new equipment and applications and provide thorough feedback

Software and Technologies

• Manage, update and trouble shoot all IT related activities for software maintenance across all relevant office equipment’s
• Work in coordination with relevant staff for configuring of all program database and its maintenance, update, storage and backup
• Proactively schedule software upgrades and patching
• Ensure all software is licensed and track as well as keep record of licenses informing the line manager for any renewal notifications
• Coordinate software vendors if any changes required in software
• Evaluate and revise smooth functioning of all software

Network and Systems Security

• Ensure systems security by maintaining server based anti-virus software and in case of virus infection clean out affected equipment
• Suggest and ensure network access as instructed by corporate manager
• Install, maintain, troubleshoot, and repair cabled, wireless and other network infrastructure
• Maintain systems and equipment by carrying out routine tasks and minor required repairs, such as backing up data, monitoring network and systems, servers and peripherals, running system diagnostics, and system optimization, removing viruses, spam, etc
• Manage Database to make sure that all items are properly labelled and recorded in the office and report if any missing
• Monitor network to ensure network functionality and availability to all system user
• Ensure management of all data, files in a master folder with necessary backup in systems as mandated by organizational procedures and compliance
• Ensure backup for all sensitive, relevant data in-house and externally for purposes of confidentiality, institutional memory and data security
• Maintain and Monitor CCTV /PABX