Duty Officer

Job Summary: The Duty Officer is responsible for hands-on floor management of the Facility with supervision of CSA and logistics.
Reports To: Facility Manager
Tenure: 2 years (renewable)

Major Areas of Responsibility

• Ensures proper functioning and monitors the condition and servicing of machinery and equipment.
• Ensures proper condition of theater assets like seats, 3D glasses, RO water, projection sound and visual,
• food display machines, and items for a better customer experience.
• Plans and manages meetings of internal staff, housekeeping, and security.
• Prepares duty roster of staff and manages them in rush hours.
• Directs staff for cleaning and maintenance to ensure hygiene and safety.
• Assists in preparing monthly and daily sales reports to compare with data from ticketing software.
•  Assists in training the internal and outsourced staff to ensure quality customer service.
• Monitors the smooth operation of entire services provided to the guests to enhance the movie-going experience and respond appropriately to crises.