• Strategically lead and develop a team to enhance performance by setting clear accountable performance measures for 3PL/LMP partners and team.
• Implement processes and controls to ensure delivery service exceeds customer expectations.
• Monitor customer satisfaction, address field issues, and manage performance to defined metrics. 
• Drive improvement in last mile operations with appropriate projects.
• Oversee reporting on key metrics such as cost per package, lead time, delivery success rate percentages. Continually assess current service performance levels and trends and take timely action to remove performance barriers.
• Identify the operational loopholes and correction method for service improvement.
• Evaluate performance of partners and publish insights on daily, weekly, monthly level along with planning for improvements accordingly.
• Enable Operations team by identifying improvement opportunities through Data analysis.
• Ensure allocation of packages amongst partners while keeping partner performance & strategic perspective into consideration in alignment with operations
• Support Data operation and extraction using different data tools to compile, clean and analyze data to support transport team
• Co-ordinate with Sort, Warehouse, First Mile and Cross border team to get the required data for handover and reporting
• Work closely with logistics partner to share handover data and packages on daily basis and to ensure the details shared are precise
• Communicate with CS and Logistics partner over a given system to check status of the pending packages and update to respective team
• Compile and prepare daily packages assigned report and backlog report for the packages assigned to logistics partner

Benefits

•  An international working environment in a start-up setting, and the unique opportunity to learn from industry leaders, including Lazada and Alibaba teams
• Work closely with country and group level management to build e-commerce in Nepal
• Hands-on experience in leading a team and growing a business
• Five days working week (Monday to Friday)
• Benefit Package: Social security fund, fuel expenses, employee discount voucher, mobile top-ups and data pack, accidental insurance, medical insurance, Full annual health check-up