ThemeGrill

Jr-Mid WordPress Technical Support Specialist

ThemeGrill

Jr-Mid WordPress Technical Support Specialist

ThemeGrill (themegrill.com) is one of the leading WordPress Themes/Plugins webshops in the world (yes, not just of Nepal). Our themes/plugins have been loved by people all around the globe. Currently, our Products empower more than 500,000 sites and get over 5000 plus downloads on a daily basis.  

ThemeGrill is a team of the young and energetic people. Here, we not only work in a fun way but also help each other for the growth and development of an individual’s potential. So, if you are a young enthusiast desiring to take your career higher in the WordPress industry, ThemeGrill is the right place for you. 

ThemeGrill (themegrill.com) is one of the leading WordPress Themes/Plugins webshops in the world (yes, not just of Nepal). Our themes/plugins have been loved by people all around the globe. Currently, our Products empower more than 500,000 sites and get over 5000 plus downloads on a daily basis.  

ThemeGrill is a team of the young and energetic people. Here, we not only work …

Jr-Mid WordPress Technical Support Specialist

Views: 1049 | This job is expired 1 year, 11 months ago

Basic Job Information

Job Category : IT & Telecommunication
Job Level : Mid Level
No. of Vacancy/s : [ 4 ]
Employment Type : Full Time
Job Location : Basundhara-3, Kathmandu
Offered Salary : Negotiable
Apply Before(Deadline) : Jun. 16, 2022 23:55 (1 year, 11 months ago)

Job Specification

Education Level : Under Graduate (Bachelor)
Experience Required : More than or equal to 1 year
Professional Skill Required : HTML Css Wordpress Javascript PHP
Other Specification

Requirements

  • Should have patience, grace, and a sense of humor
  • Knowledge of WordPress, Themes, and Plugin is a must (HTML/CSS/JS and PHP )
  • Excellent command of written English and Grammar
  • Attention to detail and good problem-solving skills
  • The capacity to work well within a team
  • The ability to clearly explain a technical problem to a customer/colleague
  • Testing and evaluating new products (Themes and Plugins)
  • Updating and creating documentation
  • Outstanding listening and questioning skills
  • Curious to learn and grow
Bonus Points if you also have

  • Support background in WordPress-related products and related services (include wordpress.org profile link on your CV)
  • Familiar with tools like HelpMonks, Jira, and Crisp
  • Proficiency in writing documentation
  • Experience in customization work according to the client's request
  • WordPress development experience (e.g., themes, hooks, filters, plugin API, etc.)

Job Description

  • Respond to support questions about ThemeGrill themes, plugins, and products.
  • Provide general and technical support to users via Email, Chat, Support Tickets, and Forums.
  • Gather feedback from customers and prepare the necessary documents.
  • Collaborate with the developers to resolve issues and achieve better results.
  • Testing and evaluating new features and technology.
  • Other related duties as assigned.

What do we offer?

  • Competitive Salary & Timely Salary Review
  • We Provide Lunch, Snacks, Tea & Coffee
  • Friendly Team who are always ready to help.
  • Fun working environment.
  • 5 days working week.
  • Bonus for dedicated team members
  • Timely refreshments and outing programs
  • Sports Activities: In-house Table Tennis, Badminton court, Carrom Board, Dart Board and Chess to play and enjoy the break time. (We conduct Interoffice Tournament time-to-time on different sports.) 
  • Friendly team who loves to help, go to movies, hiking, play games together 

This job has expired.

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