Reports to: Team Lead

Duties and responsibilities:

• Support all types of Genese Customers with customers first philosophy  
• Communicate with customers via email, phone and Fresh desk ticketing system
• Work together with customers to identify problems and solve them
• Debug issues related to C-panel, DNS, web and email server, databases
• Get cloud certified and support them on AWS, GCP and Azure cloud issues
• Ability to provide after-hours and weekend support
• Other duties as per assigned by line manager

Qualifications

• Bachelor's degree in computer science or related field
  
• At least one year of experience working as a system admin or customer support
• Excellent knowledge of Linux
• Good knowledge of networking, DNS, domain, web and email server, C-panel
• Ability to troubleshoot distributed systems
• Good verbal and written communication skills

What we offer

• A friendly, competitive and creative working environment
  
• 5 working days in a week (09:00am-06:00 pm)
• Refreshment, Recreational, team building activities
• Opportunity to travel countries as part of training and development
• Work in the leadership firm in Cloud Computing in Nepal
• Work in multidisciplinary areas in start-up ecosystem
• Get to know the working culture of companies like Amazon, Microsoft, Google, Alibaba being affiliates for them in Nepal
• Exposure in team management and leadership

Applying Procedure

Suitable candidates meeting the above criteria are requested to send their CV and cover letter to [email protected]. Only shortlisted candidates will be invited for the further selection process. You are requested to clearly mention the position you are applying for in the subject of the email.

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