The Jewelry Store Manager will oversee all aspects of store operations, ensuring the highest level of customer service, driving sales, and maintaining optimal inventory levels. This role involves managing and mentoring staff, implementing effective sales strategies, and ensuring the store meets its financial objectives. The ideal candidate will have a strong background in retail management, preferably within the luxury jewelry sector, and possess excellent leadership and organizational skills.

Responsibilities

Customer Engagement and Retention

• Engage with customers and enhance their shopping experience.
• Build and maintain strong relationships with existing customers through personalized interactions, follow-up calls, and emails.
• Proactively reach out to customers to gather feedback, address concerns, and resolve any issues to ensure customer satisfaction.

Client Dealing

• Identify and prioritize high-value customers and provide personalized service to meet their needs and preferences.
• Maintain detailed customer profiles, including purchase history, preferences, and special occasions.
• Regularly communicate with VIP customers through exclusive events, and previews to strengthen loyalty and drive sales.

Sales

• To identify opportunities for upselling and cross-selling based on customer preferences and purchase history.
• Provide product knowledge and assistance to customers to help them make informed purchasing decisions.
• Assist with sales transactions, including processing payments, gift wrapping, and ensuring a smooth checkout experience.

Customer Feedback and Insights

• Gather and analyze customer feedback, reviews, and surveys to identify trends, preferences, and areas for improvement.
• Share insights and recommendations with the management team to enhance product offerings, services, and overall customer experience.
• Monitor industry trends and competitor activities to stay informed and adapt strategies accordingly.

Events and Promotions

• Collaborate with marketing teams to develop marketing materials and campaigns to promote events and engage customers.
• Attend industry events, networking functions, and community gatherings to represent the store and build relationships with potential customers.

Reporting and Analysis

• Develop and implement effective sales strategies to achieve and exceed sales targets.
• Analyze sales data to identify trends, opportunities, and areas for improvement.
• Monitor sales performance and provide regular feedback and coaching to team members.
• Foster a positive and collaborative team environment.
• Conduct regular training sessions for the sales team to enhance product knowledge and sales techniques.
• Identify and address individual training needs to support professional growth and development.

Benefits

• Performance-based incentives.
• Opportunities for professional development and career advancement.

Requirements

• Proven 2 Years of experience in Sales and customer relations, preferably in the jewellery or luxury retail industry.
• Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers.
• Strong sales acumen and ability to identify opportunities to drive revenue.
• Detail-oriented with strong organizational and time management skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Proficiency in CRM software and Microsoft Office suite.
• Flexibility to work evenings, weekends, and holidays as needed.
• Ability to multitask, prioritize tasks, and work effectively in a fast-paced environment.
• Someone who owns a scooter would be preferable. 
• Flexible and willing to work at any of our store locations when needed.