1) Daily Operations:-
- Installing and configuring computer operating systems, computer hardware, software, systems, networks, printers and scanners and applications;
- Maintenance of network infrastructure and architecture and data security.
- Controlling over and maintenance of user accounts
- Monitoring and maintaining computer systems and networks
- Coordinating to the staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;
- Troubleshooting system and network problems and diagnosing and solving hardware or software faults;
- Prioritizing and managing many open cases at one time
2) Documentation and SOP:-
- Providing support, including procedural documentation and relevant reports
- Prepare daily operation SOP’s and to work on the basis of it
- Prepare Weekly reports to figure out open issue based on agreed SLA’s and submit the same to the IT Manager
- Following diagrams and written instructions to repair a fault or set up a system
3) Projects:-
- Supporting the roll-out of new applications and networks
- Setting up new users' accounts and profiles and dealing with password issues
- Responding within agreed time limits to call-outs
- Working continuously on a task until completion (or referral to third parties, if appropriate);
- Rapidly establishing a good working relationship with customers and other professionals, e.g., software developers
- Testing and evaluating new technology.
- Training and technical/functional support to the users about new applications/utilities.
4) Other Jobs:-
- As assigned by the management