Title: IT Administrator
Grade: 5
Reports To: Head of Finance and Admin
Based: Kathmandu
Duration: Till 31st December 2021 with possibility of extension subject to funding

Job purpose

• Reporting to Head of Finance and Admin, the job holder will work closely with the UK Technology team and provide overall IT support to BBC Media Action Nepal office.

Main duties

• Administer/ Manage the deployment, monitoring, maintenance, development, upgrade, and support of all current IT systems, including LAN, WLAN and wi-fi connectivity, PCs, operating systems, software applications, and peripherals
• Administer/ Manage Total network, core switch, Routing and Firewall. 
• Manage Storage system (SAN or NAS Drives).
• Management of IP PBX (Telephony exchange).
• Manage Local conferencing systems (video/audio).
• Ensure Server Management (including backup, security etc) is done effectively.
• Administer Antivirus alerts and action.
• Inventory and asset management for all IT and production equipment including licenses.
• Email Configuration
• Oversee provision of IT Support for the office as well as to production teams in outdoor workshops, live events and outdoor broadcasts.
• Data Centre Power Management 
• Local Technology Projects – e.g. online projects, upgrades etc
• Purchase and Vendor Management 
• Manage Access Control System 
• User desktop, laptop, printer, scanner maintenance and troubleshooting. 
• Smart phone configuration 
• User support and training on different Media Action systems like Office 365, SharePoint, MS Teams, Outlook etc.
• Configuring and Supporting any bespoke organisational systems e.g. Finance System (Access Dimensions) etc.
• Manage BBC Media Action Ticketing system for the country office:

1. Create ticket(s)
2. Respond to ticket(s)
3. Act on the issues and provide solutions 
4. or escalate as required
5. Resolve the call when solution is achieved

• Maintenance of broadcast technology systems (studio, edit facilities)
• Participate in the regional/ global IT meetings to share and acquire more technology related skills and knowledge

Essential skills and experience 

• A Bachelor’s degree in computer science or equivalent education and relevant experience of at least 2 years.
• Progressive IT experience, including experience in a multi-office environment. Experience in working with non-profits and/or membership organisation’s preferred
• Excellent verbal and written communication skills
• Strong project management, organizational and time management skills
• Excellent problem-solving, analytical, and evaluative skills
• Ability to technically service and support PCs, printers, scanners, including the installation of general software packages including Windows (XP, 7, Office 2010, Outlook) and anti-virus software. 
• Experience of writing comprehensive technical documentation from proposals to technical design 
• Ability to configure basic routers and service wireless connectivity throughout the office. 
• Sound understanding of networking hardware, storage systems and backup utilities.
• Experience providing technical support in an AV, broadcast, technology, or similar environment, either in studio or outside broadcast environment. 
• Excellent interpersonal skills and a demonstrated ability to lead and work effectively in team situations
• Knowledge of current and relevant health and safety legislation particularly electrical safety. 

Competencies

The following competencies (behaviours and characteristics) have been identified as key to success in the job. Successful candidates are expected to demonstrate these competencies.

• Analytical Thinking – Able to simplify complex problems, processes or projects into component parts, explore and evaluate them systematically. Able to identify causal relationships, and construct frameworks, for problem-solving and/or development.
• Decision Making – Is ready and able to take the initiative, originate action and be responsible for the consequences of the decision made.
• Planning and Organisation – Is able to think ahead in order to establish an efficient and appropriate course of action for self and others. Prioritises and plans activities taking into account all the relevant issues and factors such as deadlines, staffing and resources requirements.
• Resilience – Can maintain personal effectiveness by managing own emotions in the face of pressure, setbacks or when dealing with provocative situations. Can demonstrate an approach to work that is characterised by commitment, motivation and energy.
• Influencing and Persuading – Ability to present sound and well-reasoned arguments to convince others. Can draw from a range of strategies to persuade people in a way that results in agreement or behaviour change.
• Communication – The ability to get one’s message understood clearly by adopting a range of styles, tools and techniques appropriate to the audience and the nature of the information.
• Managing relationships – Able to build and maintain effective working relationships with a range of people.
• Self-Development – Is able to identify and apply opportunities for learning and development

The deadline to submit application is 15th August 2021 (EOD)

“The role may involve working with groups of vulnerable children and adults. For the successful candidate, mandatory training will be provided on BBC Media Action’s safeguarding policy and staff code of conduct. A police background check may form part of the recruitment process. BBC Media Action operates a zero-tolerance policy concerning all forms of abuse and exploitation of vulnerable people

“BBC Media Action is committed to equality of opportunity and welcomes applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity,socio-economic background, religion and/or belief.”