Role and Responsibilities

• Installation, Configuration & Monitoring of WAN, LAN, WLAN networks, Access control, MSCG, Switches, Core router and Servers. Updating software’s of Server & Network equipment’s as required in coordination with region. 
• Manage E-Print system & keep up-to date configuration of E- print server, installation of printer, provided guidelines to end user and better control for print access & monitoring for perform secure print platform. 
• Plan & maintain of Internal & external installation of A/V systems along with wireless projections platforms
• Proactively ensure the highest levels of all systems and infrastructure availability. 
• Take ownership of the Services, Incidents and Problems assigned to Infrastructure Services.
• Providing lT help desk support, Network support, installation of organization's system applications, and upgrades of all applications and software.
• Configure and Installation Huawei's system in laptop for newly hired staffs & provide basic training & guidance related to Huawei’s systems.
• Maintain IT Equipment’s Inventory with proper record coordination with Asset management Team. 
• Maintain confidentiality of all sensitive documents, data and information ensuring prevention of all possible points of leakage. 
• Advise and provide requirements to the Asset manager to purchase new IT equipment (laptop, printer, fax machine, projector and other equipment) and disposal of non-functional and overdue equipment 
• Maintain & monitor of Meeting room Equipment’s & Security systems (CCTV/IP, Access control Management)
• Coordinating with National/International suppliers for the intranet link (ISP) & IT equipment’s. 
• Maintain & monitor UPS Power backup for Main SR/NR room as well for all other important IT equipment’s that shouldn’t have any interruption on business hours. 
• Handle of Tickets & alarm notification as per escalations by HQ/ monitoring platform.
• Need to communicate & perform IT tasks frequently as assigned by HQ & Regional offices.

Qualifications

• Education: Bachelor's degree in computer science, Information technology or related field
• Minimum of 3 years or above experience in relevant field
• Strong knowledge & understanding of IT Equipment (software’s and Hardware, servers, Laptops, printers, CCTV/IP Camera, etc.).
• Strong knowledge of Networking and IT equipment configuration
• Strong Analytical and problem-solving skill
• Ability to address internal user requirements and ensure effective IT support.
• Diagnosis and troubleshooting of system and network related issues.
• Skills to manage IT assets & Inventory
• Effective communication & interpersonal skills