• Manage the daily operations of all of the hubs through supervision of dispatchers, supervisors, leads and all hub staff
• Oversee the direction of the delivery staff and work closely with the Fleet Manager to ensure professional delivery and pickup operations
• Implement and maintain standard operating procedures in all hub facilities
• Manage hub recruiting efforts, delivery staff administration and ensure freight visibility in journey update, returns, delivery completion reports and dispatch route sheets for pickups
• Maintain control of the COD process and oversee delivery staff compliance and accurate reconciliation of cash
• Lead the troubleshooting efforts from hub, solve problems as they occur and ensure service integrity

Benefits:

• An international working environment in a start-up setting, and the unique opportunity to learn from industry leaders, including Lazada and Alibaba teams
• Work closely with country and group level management to build e-commerce in Nepal
• Hands-on experience in leading a team and growing a business
• Rigorous training and exposure in team management, leadership, online marketing, business analytics and operations
• Benefit package: Provident Fund, Gratuity, Fuel Expenses, Employee Discount, Mobile top ups and data pack, Accidental Insurance, Medical Insurance, Full annual health check-up