Lake View Resort

Hotels / Resorts / Restaurant

Hotel General Manager

Views: 2754|Published on: Nov 20, 2020|

General Mgmt. / Administration / Operations

Senior Level

Full Time

Vacancy: 1

Pokhara|

Experience: More than or equal to 5 years|

Not Disclosed

Job Description

Roles and responsibilities of this job

The General manager is responsible for all aspects of operations at the hotel, to day-to-day staff management and guests. He / She should be an ambassador for the brand and the resort. Provide leadership and strategic planning to all departments in support of our service culture, maximize operations and guest satisfaction. Work Very closely with the hotel owner and other Executives

Responsible for managing the Hotels management team (HOD's) and overall hotel targets to deliver an excellent Guest experience. A General Manager would also be required to manage between profitability and guest satisfaction measures

Duties and Responsibilities:

Oversee and monitor the daily operations
Hold regular briefings and meetings with all head of departments
Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards. Put efforts to develop SOP’s and Policies where lacking
Regularly monitor the new expansion projects of the resort
Communicate with the Engineers, Architects and the Contractor
Lead all key property issues including capital projects, customer service and refurbishment
Handling complaints, and oversee the service recovery procedures
Responsible for the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget
Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded
Ensure all decisions are made in the best interest of the hotels and management
Deliver hotel budget goals and set other short and long term strategic goals for the property
Developing improvement actions, carry out costs savings
Closely monitor the hotels business reports on a daily basis and take decisions accordingly
Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, on target and accurate
Maximizing room yield and hotels / resort revenue through innovative sales practices and yield management programs
Draw up plans and budget (revenues, costs, etc.) for the owners
Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipments and services
Act as a final decision maker in hiring a key staffs
Coordination with HOD's for the execution of all activities and functions
Overseeing and managing all departments and working closely with department heads on a daily basis
Manage and develop the Hotel Executive team to ensure career progression and development
Be accountable for responsibilities of department heads and take ownership of all guest complaints
Provide effective leadership to hotel team members
Lead in all aspects of business planning
Respond to audits to ensure continual improvement is achieved
Corporate client handling and take part in new client acquisition along with the sales team whenever required
Assisting in residential sales as and when required and development with strong sales prospects
Perform regular quality and safety audits
Responsible for safeguarding the quality of operations both (internal & external audits)
Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal requirements
Represent the resort with the local and national trade organizations

Job Specification

Required qualifications for this job

Required Education Level:Under Graduate (Bachelor)

Required Experience:More than or equal to 5 years

Other Specification

The ideal candidate is a seasoned and highly intelligent hotel professional with outstanding, management skills and extensive hands-on experience
Available to work when needed, including weekends, holidays, and nights
Excellent English Language skills both Verbal and Written
Excellent computer system skills

Education : BHM or higher degree from a reputed University

Experience : At least 10 years of experience in the hospitality industry, with some luxury and international experience And at least 5 years of experience as a General Manager or Asst. General Manager

Skills Required

Required skills for this job

Communication

Time Management

Planning

Customer Relationship Management

Salary

Offered financial and non-financial compensation for this job

Offered Salary:Not Disclosed

Applying Procedure

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Apply Before: Dec 20, 2020

About the organization

Lake View Resort

Hotels / Resorts / Restaurant

126 Main Street, Pokhara

Located at the heart of tourist hub Lakeside, Lake View Resort offers an experience like no other. From the spectacular view to the friendly, professional staff, and amazing accommodations, we ensure that our guests will be fully satisfied with what we have to offer. Along with the postcard view of Phewa Lake and the Himalayas, our resort also boasts 100,000 square feet of lush greenery. Our accommodations include 21 deluxe bedrooms and not to mention, we are the only resort to offer luxury huts for those who wish to reside in a more spacious and private environment. If you wish to indulge in a local experience with a global mindset, Lake View Resort will be able to cater to your needs.

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