Design and expand training and development programs based on the needs of the organization and client dealing department

Work in a team to produce programs that are satisfactory to all relevant parties, such as supervisors, department heads and Organizational Department at board level

Develop effective induction programs for staffs

• Devise individual learning plans
• Produce training materials for in-house courses
• Monitor and review the progress of trainees through questionnaires and discussions with supervisors and department heads
• Ensure that statutory training requirements are met
• Evaluate training and development programs
• Have an understanding of e-learning techniques, and where relevant, be involved in the creation and/or delivery of e-learning packages for staffs
• Research new technologies and methodologies in workplace learning, customer relationship techniques and present this research
• Regular consultation with supervisors and organizational department

Basic Requirement:

• Bachelor's degree in Hospitality or Tourism Management
• Minimum four years' work experience of front office and housekeeping management
• Good understanding of training techniques and knowledge
• Solution finding, administrative, fluency of English and presentation skills are a must
• Excellent customer services and interpersonal skills