Bagaichā

Guest Relations Manager

Bagaichā

Guest Relations Manager

At Bagaichā, we are leading a cultural revolution, enriching the way individuals engage with culture, culinary delights, and artistic expressions. Our innovative establishment is meticulously crafted to foster connectivity and camaraderie, cultivating a cohesive community ethos. We proudly promote local talents including artists, chefs, and small enterprises, providing an immersive platform for visitors to curate bespoke experiences that resonate with their aspirations. Upholding the principles of ethical commerce and environmental stewardship, we are dedicated to effecting positive change in both our local community and the wider ecosystem. Bagaichā offers a sanctuary from the ordinary, inviting individuals to embark on a journey of discovery and encounter the extraordinary.

At Bagaichā, we are leading a cultural revolution, enriching the way individuals engage with culture, culinary delights, and artistic expressions. Our innovative establishment is meticulously crafted to foster connectivity and camaraderie, cultivating a cohesive community ethos. We proudly promote local talents including artists, chefs, and small enterprises, providing an immersive platform for visitors to curate bespoke experiences that resonate with their aspirations. …

Guest Relations Manager

Views: 648 | Apply Before: 1 week, 1 day from now

Basic Job Information

Job Category : Hospitality
Job Level : Senior Level
No. of Vacancy/s : [ 1 ]
Employment Type : Full Time
Job Location : Thirbam Sadak, Baluwatar, Kathmandu
Offered Salary : NRs. 50,000.00 - 60,000.00 Monthly
Apply Before(Deadline) : Jun. 03, 2024 23:55 (1 week, 1 day from now)

Job Specification

Education Level : Graduate (Masters)
Experience Required : More than 4 years
Other Specification
  • Experience : Minimum 4 Years in Hospitality preferably in a luxury hotel
  • Qualifications : Graduate in Hotel Management
  • Strong interpersonal and communication skills
  • Excellent problem-solving abilities and conflict resolution skills
  • Ability to multitask and work efficiently in a fast-paced environment
  • Leadership and team management skills
  • Knowledge of food safety and hygiene practices
  • Flexibility to work in shifts, including weekends and holidays
  • A positive attitude and a passion for delivering exceptional guest experiences

Job Description

Bagaichā is seeking a dedicated and experienced Guest Relations Manager to oversee all aspects of guest satisfaction and relationship management. As the Guest Relations Manager, you will be responsible for creating a positive and memorable dining experience for our guests. Your primary duties will include:

  • Welcoming and greeting guests upon their arrival
  • Anticipating and addressing guests' needs and preferences
  • Resolving any guest complaints or concerns in a professional and timely manner
  • Developing and implementing guest service strategies to enhance customer satisfaction
  • Training and supervising front-of-house staff on guest service protocols
  • Collecting and analyzing guest feedback to identify areas for improvement
  • Collaborating with other departments to ensure a seamless guest experience
  • Maintaining guest records and databases for future reference
  • Monitoring guest reviews and online reputation management
  • Organizing special events or promotions to enhance guest engagement

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