Meraki - Wellness Retreat

Guest Relation Officer

Meraki - Wellness Retreat

Guest Relation Officer

Symbolized like a beauteous splendorous fine creation of nature, Meraki Wellness Retreat presents itself as an elegant rendezvous of discerning health & wellness indulgence. Located in the lap of the green landscapes of the Kathmandu valley and blessed with the dense tropical forest of Shivapuri National Park, it gives heavenly pleasure the true meaning of hospitality, encompassing state of the art modalities in enhancing and enriching life’s true meaning of living.

Guest Relation Officer

Views: 1287 | This job is expired 6 days, 14 hours ago

Basic Job Information

Job Category : Hospitality > Front desk/ reception
Job Level : Entry Level
No. of Vacancy/s : [ 2 ]
Employment Type : Full Time
Job Location : Budhanilkantha, Kathmandu, Nepal
Offered Salary : Negotiable
Apply Before(Deadline) : Feb. 28, 2021 23:55 (6 days, 14 hours ago)

Job Specification

Education Level : Bachelor
Experience Required : More than 1 year
Professional Skill Required : Interpersonal Management Communication Customer Service Guest Service Management

Job Description

  • Review arrival lists to welcome guests
  • Attend to special guests (e.g. VIPs) and answer their inquiries
  • Help prepare welcome folders with collateral (e.g. service menus, area descriptions)
  • Provide information about amenities, area and venues and promote services
  • Anticipate guest needs and build rapport with customers
  • Offer assistance with certain tasks (e.g. arrangements, taking messages)
  • Address customer complaints and escalate to Guest Relations Manager when needed
  • Record information in the logbook daily
  • Ensure compliance with health and quality standards

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