Waldo Group

Hotels / Resorts / Restaurant

Guest Relation Assistant

Views: 311|Published on: Nov 20, 2025

Marketing / Advertising / Customer Service

+1 more

Mid Level

Full Time

Vacancy: 10

Chhaya Center, Thamel, Kathmandu|

Experience: More than 3 years|

Not Disclosed

Job Description

Roles and responsibilities of this job

Waldo Group is currently seeking dynamic, professional, and customer-oriented individuals to join our team as Guest Relation Assistants. This role is central to delivering a world-class guest experience and upholding the high service standards of our organization. The ideal candidate will be well-groomed, articulate, and dedicated to providing exceptional hospitality and care to our valued guests.

Key Responsibilities:

Greet and welcome guests in a warm, courteous, and professional manner
Manage guest inquiries and requests promptly, ensuring high satisfaction
Handle and resolve guest concerns efficiently and diplomatically
Coordinate with internal departments to ensure seamless service delivery
Monitor guest feedback and ensure service excellence is consistently achieved
Maintain the cleanliness and orderliness of the reception and lounge areas
Uphold company standards in appearance, behavior, and service at all times

Job Specification

Required qualifications for this job

Required Education Level:Under Graduate (Bachelor)

Required Experience:More than 3 years

Other Specification

Education: Minimum Bachelor's degree; hospitality-related qualifications preferred
Language Skills: Basic knowledge of Chinese is an advantage (optional)
Excellent verbal communication and interpersonal skills
Professional appearance, positive attitude, and strong work ethic
Willingness to work in rotational shifts, including weekends and public holidays
Freshers are encouraged to apply

Note:

Candidates should meet the minimum height requirement to ensure suitability for the role.
Females and Freshers are highly encouraged to apply.
Comprehensive training will be provided
Working Hours: Rotational Shifts (including weekends and holidays)

Skills Required

Required skills for this job

Communication

Time Management

Hospitality

Customer Relationship Management

Guest Service Management

Salary

Offered financial and non-financial compensation for this job

Offered Salary:Not Disclosed

Applying Procedure

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Apply Before: Dec 05, 2025

About the organization

Waldo Group

Hotels / Resorts / Restaurant

Amrit Marg, Chaya Center, Thamel, Kathmandu

Waldo Group participates in entertainment and hospitality industries across Asia. It invests in extravagant facilities to provide a luxurious and comfortable environment to its clients.

Waldo Kingdom Hotel is a newly constructed hotel which is located in the hottest and most happening place in Kathmandu Valley, Thamel. It includes 40 deluxe rooms and suites with 4 restaurants offering distinct top-of-the-class international cuisines.

Waldo Dynasty Casino is open 24/7 and offers gaming at all times. It has popular table games like baccarat, blackjack, poker and more. On top of that, slot machines are one of the most popular in the area because of the frequency of progressive jackpots.