The General Manager is the senior business leader in the Cafe responsible for upholding all brand standards and core values, while meeting or exceeding Hard Rock’s business objectives. Responsible for asset management of the entire facility, the General Manager is expected to demonstrate an entrepreneurial approach to identifying and acting on opportunities and challenges to maximize the business’ full potential in the market.

Primary Responsibilities: 

• Demonstrate the ability to grow the business by generating  consistent year-over-year guest count growth.
• Manage the business in a sustainable manner that meets or exceeds agreed upon financial and other business goals, while adhering to all of Hard Rock’s brand standards and core values.
• Attain a level of top-line sales performance that ranks as #1 in your market place competitive set.
• Communicate a clear direction to your team by understanding the business’ strengths, weaknesses and opportunities.
• Empower your team with a consistent mission regarding cafe goals to achieve desired results.
• Work cross-functionally so that your team executes all systems and processes to consistently deliver all products and services to brand standards.
• Build a highly functional team of management and hourly team members who share a common vision and values surrounding the overall success of the cafe.
• Champion change, ensuring all local and company initiatives are implemented successfully.
• Foster an environment of customer advocacy in which all team members put the guest first in every situation.
• Set standards for overall guest satisfaction that meet or exceed brand standards as determined by an objective ranking systems.
• Be responsive and hospitable to guest feedback from all sources, including social media and email.
• Attract and retain the most exceptionally talented people available in the market and place them in positions that leverage their skills and expertise for maximum impact.
• Clearly define goals and expectations for each management and hourly team member using performance review tools and hold your people accountable for successful performance.
• Actively nurture your team’s development and advancement along well-defined career paths.
• Consistently demonstrate that you have an enduring passion for your own continuous learning and professional development.

Applying Procedure:

Please send your updated CV to: [email protected].

Only short-listed candidates will be called for the selection process.

Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL – SERVE ALL, and strive to foster an inclusive workplace culture for every team member. 

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