Duties and responsibilities
The General Manager (GM) is a senior role in the company. The GM oversees the management and day-to-day smooth running of the Head Office and company as a whole to ensure the provision of efficient services to its clients and stakeholders. 
The General Manager is based at the KEF Head Office in Kathmandu/Putalisadak and reports to the Managing Director unless stated otherwise. This is a full-time position.

Operational planning and management 

• Monitor the planning, implementation and evaluation of the company's programs and services
• Compile departments action plans and individual plans to develop an overall operational plan that incorporates goals and objectives towards the strategic direction of the company
• Monitor progress against these plans to ensure that KEF attains its objectives both in the national and international spheres.
• Ensure that the operation of the company meets the expectations of its clients and stakeholders 
• Monitor and oversee the efficient and effective day-to-day operation of the company 
• Ensure that staff, clients, stakeholders files are securely stored and privacy/confidentiality is maintained
• Supervise and delegate daily accounting and logistics tasks to the Office Manager 

Financial planning and management

• Work with staff in preparing a comprehensive budget to be submitted to the Managing Director
• Monitor the implementation of the annual budget to ensure that budget targets are met, that revenue flows are maximised and that fixed costs are minimised.
• Approve expenditures within the authority delegated by the Managing Director
• Ensure that sound bookkeeping and accounting procedures are followed
• Administer the company finances according to the approved budget and monitor the monthly cash flow 
• Provide the Managing Director with comprehensive, regular reports on the revenues and expenditure of the company
• Ensure that the company complies with all legislation covering taxation and withholding payments

Human Resources management

• Implement the human resources policies, procedures and practices including the development of job description for all staff
• Recruit staff with the right technical and personal abilities to help further the organization's mission
• Ensure that all staff receives an orientation to the organization and that appropriate training is provided including training in the use of the KEF proprietary software
• Implement a performance management process for all staff which includes monitoring the performance of staff on an on-going basis and conducting an annual performance review
• Apply KEF HR policies regarding incentive or penalty according to the staff performance review
• Coach and mentor staff as appropriate to improve delivery of KEF services and performance
• Establish a positive, healthy and safe work environment in accordance with legislation and regulations

Business Development /Marketing, Public Relations and Communication

• Research, develop and implement a marketing plan (including a section for all KEF offices) for the promotion and potential expansion of company business
• Ensure branding guidelines are respected by all staff to ensure consistent company culture and identity
• Develop printed, audio and/or video promotional material
• Supervise the maintenance of KEF online presence and ensure regularly updated contents
• Develop and maintain an updated list of media contacts, establish and maintain media relationships
• Represent the company in public and corporate events as well as with the press. 
• Organise, conduct and attend relevant seminars, meetings, and participate in relevant national and international events and fairs for the promotion of the company business as instructed 
• Develop and implement an adequate system to improve coordination between all departments and between the different national KEF offices 

Branch Management 

• The General Manager is responsible for overseeing all KEF offices.
• Monitor all operations of all KEF offices
• Supervise and guide all KEF branch and Franchise offices’ staff and Heads of Operations 
• Ensure the effective marketing and promotion of the branches according to the KEF Marketing Plan 
• Monitor and supervise each KEF branch and Franchise’s financial management and results
• Develop adapted strategies and solutions and provide relevant guidance to increase financial returns

Qualifications
Education

• University degree in a related field / Masters Degree, preferably in Business Administration. Foreign degree an asset.
• Required skills and experience
• At least five years’ senior level experience of management of people and resources
• A  good level of commercial awareness and in depth knowledge of educational markets and changing business environments
• Proven leadership skills and excellent inter-personal skills with the ability to motivate staff 
• Strong communication and presentation skills are essential
• Excellent planning and organisational skills
• Excellent analytical and problem-solving skills   
• Very good computer literacy, including ability to use effectively MS Office products, email, social media and Internet, and learn KEF proprietary software.

Language skills

• Very good written and oral command of English and Nepali

How to apply
Send a motivation letter along with your updated CV to [email protected] . Write “GM Application” in your email Subject Line.
Please note that telephone enquiries will not be entertained.

Only shortlisted candidates will be contacted for interviews.

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