A highly Reputed Five Star Hotel

Front Office Manager

Views: 1379 | This job is expired 4 years, 11 months ago

Job Category	:	Secretarial / Front Office / Data Entry
Job Level	:	Senior Level
No. of Vacancy/s	:	[ 1 ]
Employment Type	:	Full Time
Job Location	:	Nagarkot, Nepal
Offered Salary	:	Negotiable
Apply Before(Deadline)	:	May. 25, 2019 23:55 (4 years, 11 months ago)

Education Level	:	Under Graduate (Bachelor)
Experience Required	:	More than 2 years
Professional Skill Required	:	Leadership Behavioral Coordination Communication Problem Solving Customer Service Interpersonal Skills

Minimum Bachelor's Degree
More than 2 years of experience in similar field
Excellent Communication and Interpersonal skills
Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel)
Solid customer-service skills
Excellent leadership, team building, and management skills
Encouraging to team and staff; able to mentor and lead
Excellent verbal and written communication skills
In-depth understanding of the industry
Strict adherence to company philosophy/mission statement/sales goals

Assign tasks and ensure all staff positions are covered for duration of shift
Field complaints and address visitor concerns
Answer phone inquiries, direct calls, and provide basic information
Oversee and manage support staff, receptionists, and security guards
Address complaints and requests with quality customer-service skills
Recruit and train new employees
Maintain office equipment such as photocopier, fax machine, etc.
Monitor front desk and ensure all employees comply with all security procedures for visitors
Oversee mail deliveries, packages, and couriers
Purchase, track, and invoice office supplies
Create, organize, and maintain scheduling for all employees
Ensure front desk is covered at all times
Perform bookkeeping, reservations, and clerical duties
Assist in planning company events, meetings, luncheons, and employee team building activities or special projects as needed