• Trains, cross –trains, and retrains all front office personnel
  
• Schedules the front office staff
  
• Supervises workload during shifts
  
• Evaluates the job performance of each front office employee
  
• Maintains working relationships and communicates with all departments
  
• Maintains master key control
  
• Verifies that accurate room status information is maintained and properly communicated
  
• Resolves guest problems quickly, efficiently, and courteously
  
• Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel
  
• Reviews and completes credit limit report
  
• Works within the allocated budget for the front office
  
• Receives information from the previous shift manger and passes on pertinent details to the oncoming manager
  
• Checks cashiers in and out and verifies banks and deposits at the end of each shift
  
• Enforces all cash-handling, check-cashing, and credit policies
  
• Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily. i.e flash report, allowance etc
  
• Prepare revenue and occupancy forecasting
  
• Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner
  
• Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests managers and other employees
  
• Monitor all V.I.P 's special guests and requests
  
• Review daily front office work and activity reports generated by Night Audit
  
• Maintain an organised and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs
  
• Perform other duties as requested by management

Reports to: General Manager

Applying Procedure:

Interested and eligible candidates are requested to submit their updated resume to [email protected]

OR,