American Mission Association

Hotels / Resorts / Restaurant

Front of the House Supervisor

Views: 1347|Published on: Apr 12, 2024

Hospitality

Mid Level

Full Time

Vacancy: 1

Phoradurbar, Kantipath, Kathmandu|

Experience: More than 1 year|

Not Disclosed

Job Description

Roles and responsibilities of this job

DUTIES AND RESPONSIBILITIES

Essential Duties

Assist the Food & Beverage Manager in training, supervising, counselling, and disciplining outlet staff.
Assist in maintaining the cleanliness of café areas.
Maintain regular communication with the Food & Beverage Manager regarding all aspects of outlet operations, including employees, service, and functions.
Provide recommendations to the Food & Beverage Manager relating to operational and staffing improvements.

Service

Monitoring inventory and ensuring that all Food & Beverage supplies and other restaurant essentials are adequately stocked.
Overseeing food preparation, presentation, and storage to ensure compliance with food health and safety regulations.
Focuses on suggestive selling and upselling of the food & beverage products.
Identify and acknowledge regular guests; know their choice and specific taste of food & beverages.
Advice guests on the choice of food & drinks including smoothies, cold drinks, cocktails, wine, special brands etc.
Provide necessary information to patrons about specific food & beverages.
Properly turn over relevant information regarding specific guest’s needs and other significant incidents to senior staff.
Performs all the duties and responsibilities of Bartender and Server when required.
Support the Bar and prepare basic drinks as per order when required.
Help in monitoring beverage consumption to ensure guests do not become too intoxicated.
Understand and carry out orders given by the Manager or Supervisor.

Customer Service

Represent Phora Durbar in a positive, professional, and courteous manner to customers and staff.
Ensure the provision of service standards that develop and encourage repeat business.
Respond to customer complaints and refer to supervisor if required.
Uphold the excellent grooming and presentation standards of Phora Durbar.

Service Support

Ensure maintenance of equipment by calling for repairs and training staff on proper use of the equipment.
Conducting regular inspections of the restaurant, kitchen to determine whether proper standards of hygiene and sanitation are maintained.
Ensure efficient use and management of time.
Contribute new ideas and offer customer feedback to Supervisor.
Assist in creating and maintaining a safe working environment.
Support the implementation of new policies and procedures issued by Management from time to time.
Exhibit a positive and involved team attitude to all and promote positive relations through an environment that encourages open communication, trust, and mutual respect.
Update yourself and follow security/fire/safety procedures according to Company’s rules and regulations.
Attend divisional/departmental meeting and training when requested.
Assist with other duties as determined by immediate superiors from time to time.

SKILLS AND EXPERIENCE

Proven restaurant serving or waitering experience.
Hands-on experience in cashier duties.
The ability to work in fast-paced environment.
Strong management skills.
Excellent organizational skills.
Effective communication skills.
Attention to cleanliness and safety
Patience and customer-oriented approach
Excellent people skills with a friendly attitude
Responsible and trustworthy
Higher Secondary School Passed or Higher

Job Specification

Required qualifications for this job

Required Education Level:Higher Secondary (+2/A Levels/IB)

Required Experience:More than 1 year

Salary

Offered financial and non-financial compensation for this job

Offered Salary:Not Disclosed

Applying Procedure

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Apply Before: Apr 21, 2024

About the organization

American Mission Association

Hotels / Resorts / Restaurant

Phora Durbar

The American Mission Association (AMA) was founded in 1956 to support the morale and well being of the international community living in Kathmandu. As a member organisation our Core Purpose is to serve our members. The AMA is their club and primarily a welfare facility for international staff of all nations to be able to connect, network and well as maintain a healthy balanced lifestyle whilst living in Kathmandu. So our team of staff at AMA are very much in the business of hospitality and customer service of the highest international standard.

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