Front Desk Officer

We are seeking a friendly, organized, and customer-focused Front Desk Officer , where you will be the first point of contact for visitors, clients, administrative and financial tasks. We’re looking for a candidate who combines outstanding communication abilities with a polished, professional presence and a proven knack for juggling multiple tasks seamlessly in a fast-moving environment.

Responsibilities:

• Greet and assist visitors professionally and courteously.
• Manage incoming and outgoing phone calls.
• Handle and route inquiries via WhatsApp and other communication channels.
• Maintain visitor logs and keep the reception area tidy.
• Handle all bookkeeping for the organization, including accounts payable and receivable, invoice processing, and bank reconciliations
• Manage daily administrative tasks such as filing, data entry, and record keeping
• Coordinate ordering and delivery of tea, coffee, and water from nearby vendors.
• Assist with basic data entry and document handling as needed.
• Monitor and respond to messages and comments on Facebook, Instagram, TikTok, and WhatsApp.
• Share content as instructed and escalate any unusual or important customer feedback.
• Coordinate with internal teams to answer customer queries promptly.
• Record all daily financial transactions accurately in the general ledger.
• Generate and distribute monthly, quarterly, and annual financial statements (P&L, balance sheet, cash flow).