About the job

Role Profile: Front Desk Officer

1.Job Role: Front Desk Officer

2.Level: Mid

3.Employment Type: Full

4.Job Location: LABIM MALL, Pulchowk 

5.Offered Salary: As per Company Policy

Job Specification/Skills 

• Proven experience as front desk representative
• Proficient in relevant software such as Microsoft Office Suite (Word, Excel, Outlook etc.)
• Soft skills: Time Management, Organizational & Communication Skills
• Proficient in English (oral & written)

Aptitude/Interest

• Ambivert with compassion towards people
• Active listener who can read between the lines
• Should pursue equitable treatment 
• Fits in a modern work culture that uses technology, is transparent and is inclusive (value human dignity)

Professional Pre-requisite 

• Bachelor’s Degree in Management
• Minimum 1 year experience in related field
• Documentation to strengthen institutional knowledge and systems

Job Descriptions

• Greet and welcome guests.
• Answer questions and address complaints.
• Answer all incoming calls and redirect them or keep messages.
• Keep front desk tidy and presentable.
• Daily record keeping and filing of documents.
• Prepare reports, presentations and correspondence accurately and swiftly.
• Create and organize information, and generate reference tools for easy use.
• Operate and maintain office equipment, office documents and properties.
• Responsible for maintaining office security and communicating with the security guards if needed.