About the job

Company Description

Universal Language and Computer Institute (ULCI) is a leading educational institution located in the heart of Dillibazar, Kathmandu. We specialize in providing comprehensive preparation courses for standardized tests like SAT, IELTS, OET, TOEFL, and more. At ULCI, we are committed to fostering a supportive and dynamic learning environment, helping students achieve their academic goals and excel in their chosen fields and have been for 40 years.

Role Description

We are looking for a dynamic and customer-focused Front Desk Lead to join our team! The ideal candidate will be the first point of contact for our students and visitors, providing them with a warm welcome and ensuring a smooth experience at our institute. If you are a proactive individual with excellent communication skills and a passion for education, we’d love to hear from you!

Responsibilities:

• Greet and welcome students, parents, and visitors in a friendly and professional manner.
• Manage front desk operations including answering phone calls, handling inquiries, and directing visitors to the appropriate departments.
• Assist in administrative tasks such as scheduling appointments, managing student records, and processing payments.
• Coordinate with different departments to ensure efficient operation of daily activities.
• Provide information about ULCI’s courses, events, and services to prospective students and parents.
• Handle any issues or complaints promptly and professionally, escalating them to management when necessary.
• Train and supervise front desk staff, ensuring high standards of customer service.
• Present a data backed weekly report.

Qualifications:

• Bachelor’s degree or equivalent experience in customer service, hospitality, or related fields.
• Proven experience in a front desk or customer service role, preferably in an educational setting.
• Excellent verbal and written communication skills in English and Nepali.
• Strong organizational skills with the ability to multitask and prioritize effectively.
• Proficiency in Microsoft Office Suite and familiarity with office management software.
• A positive attitude, professional demeanor, and ability to work in a team.