Functional Title: Front Desk Executive 
Corporate Position: Trainee Assistant (TA) 

Position Summary: 

The candidate should have a friendly and easy-going personality while also being very  perceptive and disciplined. She/He should be able to deal with complaints/queries and give  accurate information to our clients. The position holder is responsible to undertake all  receptionist and clerical duties at the front desk of company’s main entrance.  

This position reports directly to the Head – Merchant Banking Unit. 

Duties and Responsibilities: 

The Duties and Responsibilities of a Front Desk Executive includes: 

• Customer orientation and address to different types of queries/complaints
• Familiarity with CRM systems and practices
• Greet and welcome guests as soon as they arrive at the office and direct visitors to the  appropriate person
• Answer all incoming calls and redirect them
• Support in the day-to-day administration of the office
• Receive letters, packages etc. and distribute them to the concerned person
• Prepare outgoing mail by drafting correspondence, securing parcels etc.
• Maintain office security by following safety procedures and controlling access via the  reception desk (monitor logbook, issue visitor badges)
• Any other work assigned by senior officials