Fairway Education Hub

Immigration & Education Consultancy

Front Desk / Documentation Officer

Views: 1043|Published on: Nov 03, 2025

Secretarial / Front Office / Data Entry

+1 more

Mid Level

Full Time

Vacancy: 2

Aloknagar Gate, Kathmandu|

Experience: Equal to 1 year|

Not Disclosed

Job Description

Roles and responsibilities of this job

We are seeking a highly organized and detail-oriented Front Desk / Documentation Officer to join our team at Fairway Education Hub, a leading immigration and education consultancy firm. The ideal candidate will have at least 1 year of prior experience in a similar role and possess strong knowledge and experience in handling immigration processes.

Key Responsibilities:

Greet and welcome clients and visitors with a professional and courteous demeanor
Answer and direct incoming calls to the appropriate staff
Manage incoming and outgoing correspondence, including emails, letters, faxes, and packages
Maintain a neat and organized front desk area, keeping it stocked with necessary supplies
Provide administrative support, including but not limited to filing, data entry, and document preparation
Assist clients with filling out forms and completing necessary documentation
Collaborate with the immigration and education consultants to ensure prompt and accurate processing of documents
Maintain and update client records in the database
Compile and maintain reports on client documentation status
Create and maintain templates for standard operating procedures (SOPs) and assist in their implementation
Conduct regular follow-ups with clients to ensure timely submission of required documents
Assist clients with resume and CV making, as well as provide guidance on improving their documents

Job Specification

Required qualifications for this job

Required Education Level:Higher Secondary (+2/A Levels/IB)

Required Experience:Equal to 1 year

Other Specification

Bachelor’s degree in any relevant field.
Minimum 1 year of experience in a similar role, preferably within the immigration and education consultancy industry.
Strong knowledge and hands-on experience with immigration processes.
Excellent communication and interpersonal skills.
Proficient in Microsoft Excel for organizing, analyzing, and managing data.
Strong knowledge of Standard Operating Procedures (SOP) preparation and implementation.
Skilled in CV/resume formatting and documentation.
Possess basic computer skills and a willingness to learn new software and systems.
Strong attention to detail, accuracy, and organizational skills.
Ability to multitask, prioritize tasks, and manage time effectively.
Highly professional, customer-focused, and service-oriented attitude.

Skills Required

Required skills for this job

Communication

Time Management

Customer Service

Relationship Management

MS Excel

Attention to Detail

Salary

Offered financial and non-financial compensation for this job

Offered Salary:Not Disclosed

Applying Procedure

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Apply Before: Nov 18, 2025

About the organization

Fairway Education Hub

Immigration & Education Consultancy

Aloknagar, Kathmandu

Fairway Education Hub provides expert guidance and personalized career counseling to help you achieve your academic goals in the UK, USA, Australia, Canada, and India. From application to arrival, we're with you every step of the way.

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