Grace International Group
Immigration & Education Consultancy

Grace International, is a leading educational service provider with 18 years of a long history of serving 26K+ students with the partnership of 500+Universities / Colleges and several educational programs delivering quality results with Global offices in Australia, India, Pakistan, Bangladesh, Sri Lanka, Indonesia, Dubai and Kenya and 19 branches in major cities of Nepal. In addition, Grace International represents many universities and colleges in most of Australia's major cities, including the United Kingdom, the USA, New Zealand , Europe, Canada and South Korea.

We are currently looking for committed, dedicated and energetic candidates for the following position to join our team:

Front Desk / Documentation Officer

Views: 59 | Apply Before: 2 weeks, 1 day from now

Basic Job Information

Job Category	:	Education Counseling / Career Counseling > Front desk/ reception
Job Level	:	Mid Level
No. of Vacancy/s	:	[ 2 ]
Employment Type	:	Full Time
Job Location	:	New Baneshwor, Kathmandu
Offered Salary	:	Not Disclosed
Apply Before(Deadline)	:	Nov. 24, 2025 23:55 (2 weeks, 1 day from now)

Job Specification

Education Level	:	Under Graduate (Bachelor)
Experience Required	:	More than 1 year
Age	:	More than 18 years
Professional Skill Required	:	Communication Work Under Pressure Multitasking Time Management MS Office Suite

Other Specification

Minimum Bachelor’s Degree in any discipline.
Minimum 1 year of experience in a similar role (preferably in an educational consultancy).
Strong communication (verbal and written) and interpersonal skills.
Excellent organizational and multitasking abilities.
Proficiency in MS Office (Word, Excel, Outlook).
Experience in using CRM software or data entry systems preferred.
Pleasant personality with a professional and proactive attitude.
Knowledge of Australian education and visa processes will be an added advantage.

Job Description

We are seeking a dynamic, organized, and customer-focused individual to join our team as Front Desk / Documentation Officer. This role combines front desk reception responsibilities with documentation support for student applications and visa processes.

Key Responsibilities:

Greet and assist walk-in clients, visitors, and students in a professional and friendly manner.
Handle incoming phone calls, emails, and general inquiries efficiently.
Provide accurate information about services, programs, and application procedures.
Handle CRM entries and ensure all client information is recorded and updated properly.
Assist in booking IELTS/PTE test dates and guide students regarding exam registration procedures.
Assist students in preparing, organizing, and submitting documentation for Australian university/college applications and visa processes.
Verify the accuracy and completeness of documents before submission.
Coordinate with counselors and visa officers to maintain workflow efficiency.
Maintain and update student documentation records in the system.
Follow up with students and institutions to track the status of applications.