About the job

Company Description

Aiwibi Nepal is a renowned provider of premium baby care products, committed to delivering top-quality items and exceptional service to families across the country: Nepal. With a strong commitment to ensuring the well-being of children, Aiwibi Nepal offers a wide range of products that are safe, reliable, and designed to meet the needs of modern parents. The brand's focus on quality and customer satisfaction has earned it a loyal customer base, as it consistently meets the evolving needs of modern families.

With its head office strategically located at Dhungedhara Chowk, Banasthali, Kathmandu, Aiwibi Nepal has established itself as a leading name in the baby care market. Whether it's through top-notch product quality or exceptional customer care, Aiwibi Nepal continues to set the standard for baby care in the country.

JOB POSITION : Front Desk and Social Media Handler 

JOB RESPONSIBILITIES 

Front Desk

• Greet visitors, clients, and guests professionally.
• Answer and direct phone calls, inquiries.
• Manage appointments and scheduling.
• Maintain front office area, ensuring cleanliness and organization.
• Handle administrative tasks, such as data entry and document filing.

Social Media Handling

• Deal with online orders (Facebook , WhatsApp and Instagram ) and maintain detail in excel sheet. 
• Monitor social media interactions and respond to comments/messages.
• Track and analyze social media performance.
• Monitor social media interactions, responding to customer comments/messages with product information, offers and new product details.
• Stay updated on industry trends and implement effective strategies.
• Provide all the necessary details about aiwibi products and dealers. 
• Respond promptly to customer inquiries via phone providing information about AIWIBI products. 
• Address customer concerns, complaints, and feedback in a professional manner and keep record of it.
• Assist customers in placing orders, processing returns, exchanges, and refunds as per company policy.
• Promote AIWIBI products by highlighting new releases, best-sellers, or promotions in a customer-friendly way. 

Job Requirements:

• Strong communication and organizational skills, with experience in customer service or administrative roles.
• Proficiency in social media platforms (Facebook, WhatsApp, Instagram) and basic Excel knowledge.
• Ability to manage customer inquiries, appointments, and track social media interactions effectively.
• Detail-oriented, with strong problem-solving skills and the ability to multitask in a fast-paced environment.