Techminds Network

Information / Computer / Technology

Enterprise Support Engineer

Views: 35|Published on: Feb 03, 2026

IT & Telecommunication

Entry Level

Full Time

Vacancy: 10

Nakkhu, Lalitpur|

Experience: More than 1 year|

Not Disclosed

Job Description

Roles and responsibilities of this job

Department: Enterprise Support Department (ESD)

Job Summary:

We are seeking proactive Enterprise Support Engineer to provide technical and operational support to enterprise clients. The role involves handling customer issues, troubleshooting network and hardware problems, coordinating with internal teams, and ensuring timely resolution while working in a shift-based, fast-paced ISP environment.

Key Responsibilities:

Handle customer issues through multiple channels and assess the severity
Create tickets under appropriate support categories
Oversee safe installation of hardware and cabling systems
Respond quickly to issues and escalate to concerned departments
Troubleshoot client-related issues and escalate as required
Track and document client issues and compile reports
Resolve escalated concerns in a timely and effective manner

Job Specification

Required qualifications for this job

Required Education Level:Under Graduate (Bachelor)

Required Experience:More than 1 year

Other Specification

Education: Bachelor's degree in Information Technology, Computer Engineering, or awaiting results
Experience: Freshers or 1-year experience in ISP/support roles
Technical Skills: Basic knowledge of hardware and networking, including OLTs, routers, and switches. CCNA certification is an advantage
Must own a two-wheeler and hold a valid driver’s license
Ability to work in all shifts and under pressure

Shifts: Morning, Evening, Night

Skills Required

Required skills for this job

Problem Solving

Troubleshooting

Computer Hardware and Networking

Networking Skills

Enterprise Support

Salary

Offered financial and non-financial compensation for this job

Offered Salary:Not Disclosed

Applying Procedure

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Apply Before: Feb 18, 2026

About the organization

Techminds Network

Information / Computer / Technology

Corporate Office : Nakhhu-18, Lalitpur

Techminds Network – is a truly broadband Internet and Network Service provider with the distinction in the communication industry. Established in the year 2002, with a mission to provide different value added telecom services like internet, intranet, IP-TV and Fiber Optical Lease services to corporate and home with high quality and at an affordable cost. Techminds, with its’ strong vision has been able to build a strong Fiber Optical infrastructure network all over Nepal. With its robust Fiber Optical network we are able to connect all the government Schools, Health Post, Rural Municipality, Municipality and Wards of 26 districts of Nepal.

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