Job Title: Senior Support Executive

Responsibilities:

• Provide high-level support and guidance to company executives and clients.
• Implement software solutions and ensure successful module completion and client satisfaction.
• Manage and maintain user accounts, permissions, and access rights in alignment with company policies.
• Conduct regular system maintenance and updates, including security patches, to uphold optimal performance and security.
• Monitor and report on system usage and activity, identifying and addressing potential issues.
• Coordinate with internal departments and external stakeholders to resolve complex technical problems.
• Train junior executives and clients on new technology and systems as required.
• Handle sensitive information and data discreetly and in compliance with company policies.
• Escalate issues to senior IT staff or management when necessary.
• Stay updated on current and emerging technologies.
• Install, configure, and troubleshoot desktop hardware, software, and network connectivity issues.
• Develop strategies to enhance customer satisfaction.
• Conduct research and analyses to understand requirements effectively.

Skills and Knowledge:

• Proficiency in accounting principles or familiarity with accounting software such as Tally, Swastik, or similar.
• Background in IT or engineering is advantageous.
• Fluency in language(s) is essential.
• Strong teamwork skills.
• Logical thinking abilities.
• Excellent communication skills with the ability to articulate technical concepts in simple terms.
• Service-oriented mindset with a focus on customer satisfaction.
• Sharp technical knowledge coupled with adept soft communication skills.

Education:

• Bachelor's degree in Business Studies (BBS), Business Administration (BBA), or Management (BIM).

Experience:

• Minimum of 2-4 years of experience in a relevant field.

Benefits:

• Provident Fund (PF) and Insurance coverage.
• Festive allowances.
• Unlimited tea/coffee.
• Sales incentives based on performance.
• Frequent recreational activities to promote team bonding and employee well-being.

How to Apply:

Interested candidates are invited to submit their applications via email to [email protected] or through WhatsApp/Viber at +60 17-334 1021/ +977 9843667574. Alternatively, connect with us on LinkedIn: https://www.linkedin.com/in/anush-lamsal-736862164/ Please include "Business Development Officer Application" in the subject line. We look forward to hearing from you!

We believe in equal opportunity. We celebrate diversity and are committed to creating an inclusive environment for all employees.