The Role 

You, as a Delivery Lead with CloudFactory, will be the leader and mentor to some extremely talented Project Delivery teams. CloudFactory’s Delivery Leads are the bridge between two sets of clients: customers, who are the source of the data work, and cloud workers, who get the work done. They guide the conversations between the two clients to make sure there is alignment across the board on the work we’re streaming. Pods [our project delivery teams] are responsible for the ongoing delivery of data and AI projects. 

Your role as a Delivery Lead is firstly (but by no means only) a mentorship role, you’ll be teaching your team the ropes, hopping on client calls and coaching them to be the most successful project managers on the market. The hope is that they will eventually be better at project management than you. 

The Fit

This isn’t your typical project management position. You thrive in a high-growth, dynamic, fast-paced entrepreneurial environment, which means things can change quickly (don’t say we didn’t warn you). This position requires a balance between people and delivery project management - primarily coaching people to manage projects better so that we wow our clients and workers. So a customer-focused individual who is passionate about people and technology is the #1 quality we’re looking for. 

You love building relationships, are passionate about people and can manage through ups-and-downs. You can manage multiple large and high revenue projects and/or scenarios simultaneously. Being close to the customers and the workers will require getting your hands dirty and working on projects with your team members most of the time. You need to be able to understand the work we do, how we do it, and why we do it. That usually requires doing it yourself, first. Fitting in with us requires the ability to be flexible with working times as most of our clients are in the US, Australia and Europe. 

You are a great communicator. You have impeccable communication skills and are an excellent all-around communicator - verbal, written, and interpersonal. You’ve also got a high EQ (emotional intelligence). You’ll need to empathize with our customers and work cross-culturally with team members across the globe. 

You're confident, but humble. You're adventurous, you do not refrain from experimentation. You're data-driven. You're a natural problem solver. And you are resourceful. 

Don't worry if you don't tick all the boxes. At CloudFactory, we're very intentional about our culture, so above all we're looking for open-minded individuals to learn and grow together with. 

Responsibilities 

• Developing progress reports regarding ongoing projects and possible obstacles facing a project
• Keeping the team focused on the project and moving toward reaching expected goals
• Helping to define the project scope, goals and deliverables in collaboration with other stakeholders
• Implementing strategies that will improve the throughput or quality of the project
• Managing and resolving issues as they arise and identifying potential risks and creating plans if they occur
• Ensuring completed tasks meet quality expectations
• Develop and edit reports, do scheduling, and other similar duties
• Have a thorough understanding of each project's objectives and goals, ensuring all team members have the resources needed
• Coordinate with stakeholders and schedule meetings

Skills 

• Strong organization and planning skills
• Have an analytical and critical mindset and strong attention to detail
• Strong team management, team building and motivation skills for collaborating effectively with others
• Conflict resolution
• Be able to work under tight deadlines and under pressure 
• Manage multiple projects (multitask) and help coordinate team members to achieve project objectives
• Facilitate communication and assist with operational and administrative duties
• Highly organized in both time and in resources

Experience 

The experience required to work with us is at least 5+ years doing western-style client communication and experience in dealing with large projects, and people management experience of 2+ years. You have experience working with highly capable and driven individuals, and have the drive and intellect to handle tough situations. Project Management, general management and experience in a high-growth tech company are a plus. Technical experience, although not a must, would be another big plus. A hunger for learning about AI or courses related to AI - you guessed it - another plus. 

Benefits 

• Great Mission and Culture
• Meaningful Work 
• Growth Opportunities 
• Market Competitive Salary 
• Health and Medical