• Communicating with clients and working on the client requirements 
• Working on the tickets raised by the clients and escalating them to the concerned team if it could not be resolved in the meantime 
• Actively communicating with the team in the US 
• Work closely with the Team Leader, Business Analyst, and Product Owner for understanding the functional and system requirements 
• Analyze and resolve technical and application problems 
• Create reports and write programs to test and analyze the database 
• Maintains client confidence and protects operations by keeping information confidential 
• Demonstrate ability to work independently with minimal supervision 
• Provide support for queries by troubleshooting and responding to user requests and questions, researching, and correcting systems problems, and following up with the end-users to ensure satisfactory resolution of systems-related issues 
• Identify areas for improvement and offers suggestions to improve efficiency and productivity 
• Others as required 

Employee Benefits: 

• Competitive salary 
• Get to work with US-based clients 
• Performance Bonus plan  
• Accidental insurance and group medical insurance  
• Annual Training Budget 
• Team building events 
• Quarterly outings and monthly fun events 
• CIT option 
• Flexible work environment 
• 5-day work week 

Work Culture: 

• Young and dynamic work culture 
• Work hard, play hard 
• Grow with us 
• Passionate, committed, and creative culture