Phoenix Solutions

Customer Support Representative

Phoenix Solutions

Customer Support Representative

We are dedicated to bring the digital innovations in Nepal through integration of new age technologies in different sectors. Phoenix Solutions aim to change the way we interact with the technology and make everyday life smarter and easier. We believe its high time that we upgrade our methodologies and adapt to the current global undercurrents that are moving towards more technological and intelligent infrastructures. Technology has already penetrated all the facets of human life; cities are becoming smart cities, governance is adapting towards e-governance, appliances have all become smart and intelligent and we are at the forefront of merging these sectors with the new and intelligent technologies and overall increase the quality of life and pave the way for brighter tomorrow.

We are dedicated to bring the digital innovations in Nepal through integration of new age technologies in different sectors. Phoenix Solutions aim to change the way we interact with the technology and make everyday life smarter and easier. We believe its high time that we upgrade our methodologies and adapt to the current global undercurrents that are moving towards more technological and intelligent infrastructures. …

Customer Support Representative

Views: 1051 | This job is expired 1 year, 8 months ago

Basic Job Information

Job Category : Marketing / Advertising / Customer Service > Client servicing, Customer relationship, Online support
Job Level : Mid Level
No. of Vacancy/s : [ 3 ]
Employment Type : Full Time
Job Location : Maitidevi, Kathmandu
Offered Salary : NRs. 10,000.00 - 30,000.00 Monthly
Apply Before(Deadline) : Aug. 24, 2022 23:55 (1 year, 8 months ago)

Job Specification

Education Level : Under Graduate (Bachelor)
Experience Required : More than or equal to 1 year
Other Specification
  • Attention to details and Quick learning ability.
  • Ability to work independently.
  • Persuasive in both communication, presentation and facilitation skills.
  • Should have knowledge of Nepali and English Typing.
  • Sound knowledge of MS Word and MS Excel.
  • Should have pleasing personality with proper phone etiquette
  • Willing to work during off hours
  • Serenity in challenging situations

Job Description

  • Software Installation and Implementation.
  • Support and operational training of software.
  • Clients’ follow-up.
  • Software Testing.
  • Coordinate with the Team leader in implementation of software.
  • Collaborate with other team members to solve different issues.
  • Quickly produce well-organized, optimized, and documented manual.
  • Have to travel extensively across the province for implementation, training and support.
  • Handle Customer complaints and queries via incoming calls. Diagnose, resolve and document issues as needed.
  • Analyze and evaluate support issues and patterns for escalation.
  • Initiate required action for response to customer service requests and communicate the changes to appropriate personnel/branch/departments.
  • Customer follow up and make scheduled callbacks to customers when necessary.
  • Perform field visit to resolve the technical issues at the customer end when necessary.
  • Perform other tasks assigned by Supervisor as and when required.

This job has expired.

Recommended Jobs

Job Action

Similar Jobs
Powered by Merojob AI
job_detail_page
Search, Apply & Get Job: FREE