Customer Support (Chinese - English Speaking)

Other Source

Source: Other Source

Views: 313|Published on: May 14, 2024

Marketing / Advertising / Customer Service

Entry Level

Vacancy: 1

Experience: Not Required|

Job Description

Roles and responsibilities of this job

About the job

Strikingly is a modern, mobile-optimized website builder that’s extremely easy to use. Our mission is to give everyone the power to unleash their individuality.

Our headquarters is currently based in Shanghai, China but we have deep Silicon Valley roots. We’re backed by Y Combinator (W13), SV Angel, Funders Club, Innovation Works, Infinity Ventures, Index Ventures, Kevin Hale, and many others.

The Role

Your Responsibilities Will Include

Provide professional and friendly service through our email and live-chat channels.

Help others and be able to stay calm under pressure.

Translate client's product into Chinese.

Ideal Profile

This Project Requires

Customer support experience in a fast-paced environment

Great Chinese and English communication skills, both written and oral to be able to liaise effectively to different stakeholders across the region

Should love making customers happy

Should have the ability to assess each customer’s issues

Knows how to deal with difficult customers/clients

Has good analytical and problem-solving skills

Has good accurate records keeping

Must be a good team player

Can work with minimal supervision

Ability to prioritize and multitask

Knowledge of Domains, SEO, and Analytics is a plus

Must be able to work remotely and full-time (at least 40 hours per week)

What's on Offer?

Flexible working options

Opportunity to make a positive impact

Work alongside & learn from best in class talent

Job Specification

Required qualifications for this job

Required Experience:Not Required

Skills Required

Required skills for this job

English

Interpersonal Skills

Customer Satisfaction

Chinese

Applying Procedure

Click on Login to Apply to get the email address / external link to apply.

Note: You need to be a registered jobseeker to view the applying email address / external link.

Apply Before: May 20, 2024

About the organization

Other Source

Other

Kathmandu

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Deadline: Jan 29, 2026

The Role

Your Responsibilities Will Include

Provide professional and friendly service through our email and live-chat channels.

Help others and be able to stay calm under pressure.

Translate client's product into Chinese.

Ideal Profile

This Project Requires

Customer support experience in a fast-paced environment

Great Chinese and English communication skills, both written and oral to be able to liaise effectively to different stakeholders across the region

Should love making customers happy

Should have the ability to assess each customer’s issues

Knows how to deal with difficult customers/clients

Has good analytical and problem-solving skills

Has good accurate records keeping

Must be a good team player

Can work with minimal supervision

Ability to prioritize and multitask

Knowledge of Domains, SEO, and Analytics is a plus

Must be able to work remotely and full-time (at least 40 hours per week)

What's on Offer?

Flexible working options

Opportunity to make a positive impact

Work alongside & learn from best in class talent

Customer Support (Chinese - English Speaking)

About the job

About the organization

Other Source

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