Customer Support (Chinese - English Speaking)

About the job

Strikingly is a modern, mobile-optimized website builder that’s extremely easy to use. Our mission is to give everyone the power to unleash their individuality.

Our headquarters is currently based in Shanghai, China but we have deep Silicon Valley roots. We’re backed by Y Combinator (W13), SV Angel, Funders Club, Innovation Works, Infinity Ventures, Index Ventures, Kevin Hale, and many others.

The Role

Your Responsibilities Will Include

• Provide professional and friendly service through our email and live-chat channels.
• Help others and be able to stay calm under pressure.
• Translate client's product into Chinese.

Ideal Profile

This Project Requires

• Customer support experience in a fast-paced environment
• Great Chinese and English communication skills, both written and oral to be able to liaise effectively to different stakeholders across the region
• Should love making customers happy
• Should have the ability to assess each customer’s issues
• Knows how to deal with difficult customers/clients
• Has good analytical and problem-solving skills
• Has good accurate records keeping
• Must be a good team player
• Can work with minimal supervision
• Ability to prioritize and multitask
• Knowledge of Domains, SEO, and Analytics is a plus
• Must be able to work remotely and full-time (at least 40 hours per week)
  

What's on Offer?

• Flexible working options
• Opportunity to make a positive impact
• Work alongside & learn from best in class talent