Customer Support Associate

AppBox Tech

Source: Other Source

Views: 622|Published on: Jun 24, 2024

Marketing / Advertising / Customer Service

Mid Level

Full Time

Vacancy: 1

Godawari 02, Attariya Kailali Nepal|

Experience: More than 1 year|

Job Description

Roles and responsibilities of this job

About the job

About AppBox Tech: AppBox Tech is a leading software development company. We empower businesses, from startups to large enterprises, with comprehensive tech services for hiring remote-vetted developers and developing top-notch, end-to-end products. Our mission is to connect companies with exceptional talent and deliver top-quality software development solutions, enabling our clients to thrive in the digital landscape.

Key Responsibilities:

Customer Support:

Provide timely and effective support to our users, addressing inquiries and resolving issues related to business data, content creators, and data entry.
Assist users via email, chat, and phone, ensuring a high level of customer satisfaction.

Data Verification:

Verify and validate content creator information, including profiles, credentials, and content quality.
Ensure the accuracy and completeness of business data entries in our system.

Data Management:

Perform regular audits of business data and content creator profiles to maintain data integrity.
Update and maintain accurate records in our database, ensuring data is current and reliable.

Collaboration:

Work closely with the content creation and business development teams to identify and resolve data discrepancies.
Provide feedback to improve data entry processes and support systems.

Reporting:

Generate reports on data accuracy, support requests, and resolution times.
Analyze support trends and provide insights for process improvements.

Qualifications:

Bachelor’s degree or equivalent experience in a related field.
Proven experience in a customer support role, preferably in a tech or content-driven environment.
Strong attention to detail and commitment to data accuracy.
Excellent communication skills, both written and verbal.
Proficiency in using customer support software, CRM systems, and data management tools.
Ability to work independently and as part of a team in a fast-paced environment.
Strong problem-solving skills and a proactive approach to identifying and resolving issues.

Job Specification

Required qualifications for this job

Required Education Level:Under Graduate (Bachelor)

Required Experience:More than 1 year

Skills Required

Required skills for this job

Attention To Detail

Data Entry

Customer Support

Customer Satisfaction

Customer Experience

Applying Procedure

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Apply Before: Jul 16, 2024

About the organization

AppBox Tech

We are a team of problem solvers, technologists, designers, engineers, product managers and more.

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