Customer Support Associate

About the job

About AppBox Tech: AppBox Tech is a leading software development company. We empower businesses, from startups to large enterprises, with comprehensive tech services for hiring remote-vetted developers and developing top-notch, end-to-end products. Our mission is to connect companies with exceptional talent and deliver top-quality software development solutions, enabling our clients to thrive in the digital landscape.

Key Responsibilities:

Customer Support:

• Provide timely and effective support to our users, addressing inquiries and resolving issues related to business data, content creators, and data entry.
• Assist users via email, chat, and phone, ensuring a high level of customer satisfaction.

Data Verification:

• Verify and validate content creator information, including profiles, credentials, and content quality.
• Ensure the accuracy and completeness of business data entries in our system.

Data Management:

• Perform regular audits of business data and content creator profiles to maintain data integrity.
• Update and maintain accurate records in our database, ensuring data is current and reliable.

Collaboration:

• Work closely with the content creation and business development teams to identify and resolve data discrepancies.
• Provide feedback to improve data entry processes and support systems.

Reporting:

• Generate reports on data accuracy, support requests, and resolution times.
• Analyze support trends and provide insights for process improvements.

Qualifications:

• Bachelor’s degree or equivalent experience in a related field.
• Proven experience in a customer support role, preferably in a tech or content-driven environment.
• Strong attention to detail and commitment to data accuracy.
• Excellent communication skills, both written and verbal.
• Proficiency in using customer support software, CRM systems, and data management tools.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong problem-solving skills and a proactive approach to identifying and resolving issues.