AppBox Tech

Customer Support Associate

AppBox Tech

Customer Support Associate

Customer Support Associate

AppBox Tech

Kathmandu
Experience: More than 1 year
Key Skills: Attention To Detail Data Entry Customer Support Customer Satisfaction Customer Experience

Customer Support Associate

Views: 322 | Apply Before: 9 hours from now

Basic Job Information

Job Category : Marketing / Advertising / Customer Service
Job Level : Mid Level
No. of Vacancy/s : [ 1 ]
Employment Type : Full Time
Job Location : Kathmandu
Apply Before(Deadline) : Jul. 16, 2024 23:00 (9 hours from now)

Job Specification

Education Level : Under Graduate (Bachelor)
Experience Required : More than 1 year
Professional Skill Required : Attention To Detail Data Entry Customer Support Customer Satisfaction Customer Experience

About the job

About AppBox Tech: AppBox Tech is a leading software development company. We empower businesses, from startups to large enterprises, with comprehensive tech services for hiring remote-vetted developers and developing top-notch, end-to-end products. Our mission is to connect companies with exceptional talent and deliver top-quality software development solutions, enabling our clients to thrive in the digital landscape.

Key Responsibilities:

Customer Support:

  • Provide timely and effective support to our users, addressing inquiries and resolving issues related to business data, content creators, and data entry.
  • Assist users via email, chat, and phone, ensuring a high level of customer satisfaction.

Data Verification:

  • Verify and validate content creator information, including profiles, credentials, and content quality.
  • Ensure the accuracy and completeness of business data entries in our system.

Data Management:

  • Perform regular audits of business data and content creator profiles to maintain data integrity.
  • Update and maintain accurate records in our database, ensuring data is current and reliable.

Collaboration:

  • Work closely with the content creation and business development teams to identify and resolve data discrepancies.
  • Provide feedback to improve data entry processes and support systems.

Reporting:

  • Generate reports on data accuracy, support requests, and resolution times.
  • Analyze support trends and provide insights for process improvements.

Qualifications:

  • Bachelor’s degree or equivalent experience in a related field.
  • Proven experience in a customer support role, preferably in a tech or content-driven environment.
  • Strong attention to detail and commitment to data accuracy.
  • Excellent communication skills, both written and verbal.
  • Proficiency in using customer support software, CRM systems, and data management tools.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Strong problem-solving skills and a proactive approach to identifying and resolving issues.

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