Khalti Digital Wallet
Information / Computer / Technology

Khalti by IME, a product of IME Khalti Ltd., is the largest digital wallet of Nepal. With almost a decade of serving digital financial services, the two wallets (IME Pay & Khalti), each with their own unique identity among Users, have come together as एक.

Khalti by IME, a unified brand merging the legacy of IME Pay and the innovation of Khalti, is an integrated payment solution for Nepal, a one-stop solution for Digital Financial Services, expanding its service from payments to smart saving, investment, credit facility & more.

Customer Support Representative

Views: 2643 | This job is expired 4 years, 6 months ago

Basic Job Information

Job Category	:	Marketing / Advertising / Customer Service > Client servicing, Customer relationship
Job Level	:	Entry Level
No. of Vacancy/s	:	[ 7 ]
Employment Type	:	Full Time
Job Location	:	Bakhundole, Lalipur
Offered Salary	:	Negotiable
Apply Before(Deadline)	:	Feb. 23, 2021 23:55 (4 years, 6 months ago)

Job Specification

Education Level	:	Higher Secondary (+2/A Levels/Ib)
Experience Required	:	More than or equal to 1 year
Professional Skill Required	:	Communication Time Management Customer Relationship Management MS Office Suite

Other Specification

Main Requirement: Experience with customer-based software and use of the internet for online information and experience in support is preferable.

10+2 passed with command on the English language to communicate mainly in written English.
Familiar with computers and the Internet.
Experience in email and communication.
Hardworking and result oriented.
A two-wheeler with a valid license preferred.
Can work on MS office applications.
Should also have knowledge about digital payments, e-banking, m-banking, and other banking services
Should be flexible in work timing. Willing to work on off days and public holidays.
Good written and spoken communication skills.

Work Shift Required: Morning (8 am to 4 pm)
Day: (10 am to 6 pm)
Evening: (2 pm to 10 pm)

Job Description

Manage incoming calls and social media related queries in a timely manner;
Handle customer inquiries and provide accurate, valid, and complete information by using the right methods/tools;
Handle customer complaints, obtain and examine all relevant information to assess the validity of complaints and to determine possible causes;
Provide appropriate solutions and alternatives within the time limits;
Refer unresolved customer grievances to designated departments for further investigation;
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken.
Build sustainable relationships and trust with customers through open and interactive communication by identifying and assessing customers' needs to achieve satisfaction;
Follow communication procedures, guidelines and policies.

Applying Procedure:

Interested candidates are requested to send their recently updated resume to [email protected] along with a cover letter mentioning your work and academic credentials.

Note: While sending your CV via mail please mention the position you are applying for.

OR,

This job has expired.

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