As Customer Service Specialist, you will be responsible for coordinating and assisting the teams in handling customer inquiries in the e-commerce platforms, social media sites, and emails. Fast, concise and clear communication is key as is cross-functional relationships with global and local teams.

• Handle and process online such as social media messages and WhatsApp orders with accuracy and attention to detail
• A good listener and with an empathetic ear to understand new and existing customer’s needs
• Consistently provide genuine, friendly, personable and professional service
• Ensure excellent service standards and maintain high customer satisfaction
• Go above and beyond advocating for every customer concern and request in emails, online, and other ecommerce platforms
• Liaise with sales officers, production, packaging, shipping, and other stakeholders as and when needed
• Document action steps taken in computerized systems
• Stay up to date on company products, features, and programs as well as industry trends
• Perform additional functions that may be assigned at the discretion of management
• Promptly identify and resolve customer issues and follow up to ensure resolution
• Any other relevant duties as required from time to time

Work Hours: 10 a.m. to 5 p.m. (Including half-an-hour lunch break)

Work Benefits

• Office-sponsored daily lunch and other benefits
• Good work environment
• Festive Bonus
• Provident Fund
• Paid annual leave and sick leave
• Paid maternal and parental leaves
• MacBook - Because hard worker deserves the best things
• Working from home during COVID-19

Applying Procedure

Do you think you are the right fit?

Send us your resume, photo and design portfolio, and cover letter to [email protected]
Please visit www.feltandyarn.com to know more about us!

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