Customer Service Representative (CSR) and Digital Marketing

Apala Jewels

Gem and Jewellery

Customer Service Representative (CSR) and Digital Marketing

Views: 2114|Published on: Sep 08, 2025

Marketing / Advertising / Customer Service

+1 more

Mid Level

Full Time

Vacancy: 1

Apala Jewels, Baluwatar, Kathmandu|

Experience: More than 2 years|

NRs. 28,000 - 30,000 Monthly

Job Description

Roles and responsibilities of this job

Department: Marketing
Reports To: Sr. Communication Manager

Position Summary:

We are looking for a smart, attentive, and professional Customer Service Representative and Digital Marketing who will act as a bridge between our brand and clients through online platforms. This role combines client communication, customer support, digital marketing, and content creation responsibilities. The ideal candidate is not only strong in communication but also confident in content writing and brand representation across various digital channels.

Key Responsibilities:

Customer Service & Communication:

Communicate with clients and leads across Meta (Facebook & Instagram), WhatsApp, and Viber.
Assist customers with online orders, inquiries, and delivery tracking by coordinating with the warehouse or fulfillment team.
Address and resolve customer complaints by working closely with internal departments.
Record and manage client interactions using Customer Relationship Management (CRM) tools.
Follow up consistently with leads via WhatsApp to nurture relationships and ensure conversion.
Support the sales team by sending promotional campaigns, newsletters, and invitations via WhatsApp.
Prepare and submit weekly Online Lead Journey reports to management.

Digital Marketing & Content Writing:

Create engaging, brand-aligned content for promotional campaigns, product launches, and events to enhance brand visibility and engagement across digital channels.
Edit and proofread content to maintain clarity, tone, and consistency.
Optimize existing content using SEO principles and digital marketing practice to improve online performance, reach and conversion rates.
Collaborate with internal teams to align content strategy with business objectives.
Manage and regularly update digital presence on platform including Google My Business (GMB) and YouTube to maximize local SEO and audience engagement.
Coordinate with the sales and branding team to plan and execute Meta ad boosts and highlight product collections leveraging digital marketing tactics for enhanced brand promotion.

Customer Experience & Insights:

Maintain a strong understanding of product offerings to assist and educate customers effectively.
Track customer inquiries, feedback, and service trends to improve user experience.
Monitor customer data and analyze feedback to identify areas for improvement and innovation.

Job Specification

Required qualifications for this job

Required Education Level:Under Graduate (Bachelor)

Required Experience:More than 2 years

Other Specification

Bachelor’s degree (completed)
Minimum 2 years in a similar role (Customer Service, Digital Marketing, or Content Writing)
Smart, professional, and proactive in communication
Comfortable with fast-paced, cross-functional team environments

Preferred Skills & Knowledge:

Strong communication and writing skills in both English and Nepali
Attention to detail and the ability to multitask under tight timelines
Knowledge of marketing and digital marketing tools
Familiarity with Canva or similar design tools for quick content editing
Hands-on experience with CRM software, Google Workspace, and social media platforms
Ability to work collaboratively in a team and provide support to team members when needed

Compensation:

Salary range: NPR 28,000–30,000/month (Negotiable based on skills and experience)
Opportunities for growth based on performance and contribution

Working Hours: 10:00 AM - 6:30 PM

Skills Required

Required skills for this job

Branding

Digital Marketing

Customer Service

Canva

Google Workspace

Salary

Offered financial and non-financial compensation for this job

Offered Salary:NRs. 28,000 - 30,000 Monthly

Applying Procedure

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Apply Before: Sep 08, 2025

About the organization

Apala Jewels

Gem and Jewellery

Bipula Niwas, Baluwatar, Kathmandu, Nepal

Apala Jewels redefines luxury as an intimate, curated journey of self-expression. With a commitment to concierge-level service, we make every client feel uniquely valued and inspired. Guided by our belief that "Luxury is our Signature," each piece reflects timeless sophistication, transforming every interaction into a celebration of personal style and storytelling.

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