Foodmandu

E-Commerce/ E-Business

Customer Service Representative (Male)

Views: 2467|Published on: Feb 28, 2018|

Marketing / Advertising / Customer Service

+5 more

Entry Level

Full Time

Vacancy: 3

Kathmandu, Central Development Region, Nepal|

Experience: Not Required|

NRs. 12,000 - 17,000 Monthly

Number of vacancies: (Full Time: 1, Part Time Evening: 2)
Job Type: Full Time & Part Time
Gender: Preferably Male
Salary: Basic pay along with incentive, overtime and night allowances (as per company rule)

Scope of Role:

Interact with customers to provide and process information in response to inquiries, concerns and request about products and services.

Qualification and Skills:

Having a Bachelor’s degree in management or equivalent field,
Experience in customer service or hospitality industry will be a plus,
Having good working knowledge of basic computer applications,
Proper handling of customer and active listening to understand customer needs,
Demonstrate an audible, friendly, professional and well-mannered speaking voice,
Capable of dealing calmly and politely with public under stressful conditions,
Ability to make logical and quick decision in difficult situation,
A team player with problem-solving skills,
Ability to multi-task, prioritize and manage time effectively,
Ability to withstand criticism and irritated people,
Excellent verbal and written communication skills in both Nepali and English.

Key Roles and Responsibilities:

Answer phone calls and respond to customer inquiries regarding products and services of our clients i.e. member restaurants,
Recommend product or service from among our clients by collecting customer
information and analyzing their product and service needs,
Handle and process online and telephonic orders,
Mobilize delivery staffs in wise, effective and efficient manner,
Ensure excellent service standards and maintain high customer satisfaction,
Know the client’s products and services and stay updated with the related issues,
Promptly identify and resolve customer issues and follow up to ensure resolution,
Contribute to team effort by accomplishing related results as needed.

Specific Requirements:

Should be willing to work in evening shift,
Should be willing to work in weekends and public holidays,
Having a driving license and personal vehicle is a must.

Applying Procedure

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Apply Before: Mar 07, 2018

About the organization

Foodmandu

E-Commerce/ E-Business

BhatBhateni, Kathmandu, Nepal

Foodmandu is an e-commerce company providing on-demand food delivery service inside Kathmandu, Lalitpur, and Bhaktapur and Pokhara as well. We are the first company in Nepal with innovative concept of connecting foodies with the most popular restaurants in the city and delivering customer's orders at their door-step.

Customer can order food via our website www.foodmandu.com or our mobile app available on Android and IOS platforms. Having started its operation in 2010, Foodmandu has now grown to 250 plus team members serving 300000+ custmers from the widest range of 800 plus partner restaurants.

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Deadline: Apr 25, 2026

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About the organization

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