Customer Service Representative

Kathmandu

This job is expired 6 years, 12 months ago

Job Category	:	Marketing / Advertising / Customer Service
Job Level	:	entry
No. of Vacancy/s	:	[ 2 ]
Job Location	:	Kathmandu
Offered Salary	:	None
Apply Before(Deadline)	:	May. 06, 2017 00:00 (6 years, 12 months ago)

Education Level	:	Under Graduate (Bachelor)
Experience Required	:	Not Required

Effectively manage large amounts of incoming email/chat/calls.
Identify and assess customers’ needs to achieve satisfaction.
Build sustainable relationships of trust through open and interactive communication.
Provide accurate, valid and complete information by using the right methods/tools.
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
Keep records of customer interactions, process customer accounts and file documents.
Follow communication procedures, guidelines and policies.
Take the extra mile to engage customers.

Proven customer support experience.
Familiarity with CRM systems and practices.
Customer orientation and ability to adapt/respond to different types of characters.
Excellent communication and presentation skills.
Ability to multi-task, priorities, and manage time effectively.

This job has expired.

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