About the job

We are looking for a motivated and customer-focused individual to join our team as a Customer Service Representative. This role is ideal for freshers who are eager to start their career in customer service. The selected candidate will be responsible for assisting customers, addressing their inquiries, and ensuring a positive customer experience.

Key Responsibilities:

• Handle incoming customer inquiries via phone, email, or chat.
• Provide accurate information about products and services.
• Assist customers in resolving complaints or issues effectively.
• Maintain a positive and professional attitude while communicating with customers.
• Document customer interactions and feedback for process improvement.
• Follow company guidelines and service protocols to ensure quality support.
• Collaborate with other team members to enhance the overall customer experience.

Qualifications & Skills:

• No prior experience required (Freshers are encouraged to apply).
• Good communication skills.
• Basic computer proficiency and familiarity with customer service tools.
• Strong problem-solving skills and attention to detail.
• Ability to handle multiple customer interactions efficiently.
• A positive attitude and willingness to learn.

Benefits:

• Competitive salary and performance incentives.
• Training and mentorship provided.
• Growth opportunities within the company.
• Friendly and supportive work environment.