Customer Service Representative

About the job

Company Description

Sajilo Sewa is an online service marketplace that allows homeowners and businesses to instantly request home services from multiple certified service providers. Our user-friendly app and website make it easy for customers to book service providers who are friendly and always punctual.

Role Description

We are looking for enthusiastic learners who can handle pressure and work with the team effectively and efficiently. The position is open for everyone who is proficient on communication methods and professional conversation. 

No. of Opening: 1

Gross Salary: Negotiable

Nature of employment: Part-Time 

Working Hours: Shift wise (Afternoon shift i.e. 5 hours everyday)

Job Description

• Managing and handling phone call and social media leads.
• Assigning technician to clients and handling orders.
• Maintain daily database and keep record of customer interaction.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
• Identify and assess the customer’s needs to achieve satisfaction.
• Calling existing clients to take service feedback.
• Weekly and monthly report preparation of customer accounts and information. 

Job Specification

Qualification: Intermediate Level (Fresher with good communication skills are encourage to apply)

Required Skills and Knowledge:

• Excellent communication and writing skills in both English and Nepali.
• Active listening skills and interpersonal skills.
• Customer Orientation and ability to respond/adopt the different style of characters.
• Should have basic skills related to MS-Excel and MS-Word.

Language

• Proficiency in Nepali and English

To apply

Send an email to [email protected] with the following information:

• Your CV
• Mention the position you are applying for in the subject