G.P.G Services, located at Sanepa, Lalitpur, is looking to hire Customer Support Representative for International customer support for Australian clients. 

Roles and Responsibilities: 

• Identify and assess customers' needs to achieve satisfaction. 
• Build sustainable relationships and trust with customer accounts through open and interactive communication. 
• Provide accurate, valid and complete information by using the right methods/tools. 
• Meet personal/customer service team sales targets and call handling quotas. 
• Handle customer complaints, when necessary, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. 
• Keep records of customer interactions, process customer accounts and file documents. 
• Follow communication procedures, guidelines and policies. 
• Take the extra mile to engage customers. 

Perks and Benefits 

• Competitive pay with attractive incentives and an attendance bonus. 
• A referral bonus is also provided. 
• Any Graduate / Undergraduate can apply. 

Work time: Shift starts from 6 a.m. 

Note:

• Looking for immediate joiners. 
• Hiring both experienced and freshers. Graduates or Undergraduates can apply.