We are looking for enthusiastic learners who can handle pressure and work with the team effectively and efficiently. The position is open to everyone who is proficient in communication methods and professional conversation. 

Essential Duties and Responsibilities

• Managing and handling phone call and social media leads.
• Assigning technicians to clients and handling orders.
• Maintain daily database and keep a record of customer interaction.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
• Identify and assess the customer’s needs to achieve satisfaction. 
• Calling existing clients to take service feedback.
• Weekly and monthly report preparation of customer accounts and information. 

Language

• Proficiency in Nepali and English